Hybrid Customer Solutions Lead - Onboarding & Projects

wolseleyuk; Warwick; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonuses

Healthcare

Cycle to Work

Discounts

Job summary

Wolseley in Warwick is seeking a Customer Solution Coordinator to join our Warwick Support Centre. The role focuses on supporting and driving growth of customer sales and margin through managing solutions and projects like Wolseley Van Stock and Waste, onboarding new customers, and coordinating with providers and internal teams.

You will tailor product catalogues to customer requirements and deliver service excellence in a Hybrid role that is 40 hours per week, Monday to Friday, with three days

Qualifications

• Confident user of Microsoft Excel including ability to use V-look ups.
• Excellent attention to detail and great organisational skills.
• Plumbing and heating knowledge would be desirable but not essential.
• Ability to build excellent rapport with our customers and maintain a consistent level of customer service.

Responsibilities

• Supporting and driving growth of customer sales and margin through effective management of various solutions and projects i.e. Wolseley Van Stock and Waste.
• Onboarding new customers and planning the implementation of the Wolseley Van Stock solutions, including leading on communication with providers, customers and internal teams including branches.
• Understanding the customers requirements and creating product catalogues for them to use.

Skills

Excel with VLOOKUPs

Attention to detail

Organisational skills

Customer service

Job description

Wolseley in Warwick is seeking a Customer Solution Coordinator to join our Warwick Support Centre. The role focuses on supporting and driving growth of customer sales and margin through managing solutions and projects like Wolseley Van Stock and Waste, onboarding new customers, and coordinating with providers and internal teams.

You will tailor product catalogues to customer requirements and deliver service excellence in a Hybrid role that is 40 hours per week, Monday to Friday, with three days