Customer Solution Coordinator

Wolseley Group; Warwick; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonuses

Healthcare access

Discounts

YuLife app

Cycle to Work

Job summary

Wolseley is seeking a Customer Solution Coordinator for our Warwick Support Centre to drive growth in customer sales and margins through managing Wolseley Van Stock and other solutions. The role involves onboarding new customers, coordinating implementations with providers and internal teams, and tailoring product catalogs to customer requirements.

This is a full-time, hybrid position based in Warwick, requiring 40 hours per week, Mon–Fri, with office-based days and some home working.

Qualifications

• Confident user of Microsoft Excel including ability to use V-look ups.
• Excellent attention to detail and great organisational skills.
• Plumbing and heating knowledge would be desirable but not essential.
• Ability to build excellent rapport with our customers and maintain a consistent level of customer service.

Responsibilities

• Supporting and driving growth of customer sales and margin through effective management of various solutions and projects i.e. Wolseley Van Stock and Waste.
• Onboarding new customers and planning the implementation of the Wolseley Van Stock solutions, including leading on communication with providers, customers and internal teams including branches.
• Understanding the customers requirements and creating product catalogues for them to use.

Skills

Excel VLOOKUPs

Attention to detail

Customer service

Rapport building

Job description

Salary:

Competitive Salary + Excellent Benefits - Hybrid Role

Customer Solution Coordinator - Warwick (CV34 6DY) - Support Centre

So, who are we?

We are Wolseley - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention?

In addition to the competitive salary, there are also benefits on tap - including…

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Customer Solution Coordinator based at our Warwick Support Centre you'll be responsible for:

• Supporting and driving growth of customer sales and margin through effective management of various solutions and projects i.e. Wolseley Van Stock and Waste.
• Onboarding new customers and planning the implementation of the Wolseley Van Stock solutions, including leading on communication with providers, customers and internal teams including branches.
• Understanding the customers requirements and creating product catalogues for them to use.

This is a full-time permanent role working 40 hours per week Monday to Friday between 08:00AM - 17:00PM. We offer hybrid working 3 days in the office and max 2 days from home.

And here's what we'd like you to have:

• Confident user of Microsoft Excel including ability to use V-look ups.
• Excellent attention to detail and great organisational skills.
• Plumbing and heating knowledge would be desirable but not essential.
• Ability to build excellent rapport with our customers and maintain a consistent level of customer service.