Hybrid Customer Services Advisor – 25 Days Holiday + Pension

SNG formerly Sovereign Housing Association; Hertford; Hybrid; GBP 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

Holiday entitlement 25 days + bankhols

Buy/sell holiday option

Wellbeing days and volunteering days

Pension scheme (matched to 12%)

Life cover 4x salary

Private medical insurance

Dental insurance

Critical illness cover

Gym membership discounts

24/7 virtual GP service

Zusammenfassung

SNG formerly Sovereign Housing Association is recruiting for a Customer Services Advisor in Hertford. The role is based in our office for the first 6 months and moves to a hybrid working pattern thereafter. It is a 12-month fixed-term contract with a start date of 14 December.

You will handle repairs, rent queries, and general enquiries while delivering a high standard of customer service. You will work 8:00–18:00, Monday to Friday, and be asked to contribute to a positive customer experience.

Qualifikationen

• Experience in a busy customer service environment focused on resolving queries.
• Able to handle difficult conversations with resilience.
• Strong IT skills including MS Office and Outlook.

Aufgaben

• Take calls and respond to customer queries about rent and repairs.
• Record and search information using our CRM and IT systems.
• Collaborate with colleagues to provide accurate answers and resolve issues.
• Support customers with a range of queries and reporting needs.

Kenntnisse

Customer service experience

Communication skills

Reliability/timekeeping

Tools

MS Office

Outlook

CRM software

Jobbeschreibung

SNG formerly Sovereign Housing Association is recruiting for a Customer Services Advisor in Hertford. The role is based in our office for the first 6 months and moves to a hybrid working pattern thereafter. It is a 12-month fixed-term contract with a start date of 14 December.

You will handle repairs, rent queries, and general enquiries while delivering a high standard of customer service. You will work 8:00–18:00, Monday to Friday, and be asked to contribute to a positive customer experience.