Customer Services Advisors

Sovereign Network Group; Hertford; Presencial; GBP 21 000 - 32 000; Tempo integral

Resumo da oferta

Sovereign Network Group in Hertford is seeking a customer-facing support professional to handle a range of queries and support customers through CRM systems and IT tools.

You will collaborate with colleagues, report on repairs and housing-related questions, and maintain a high standard of customer experience while remaining resilient in challenging conversations. The role is based in Hertford with hybrid work after six months.

Qualificações

• Experience in a busy customer service environment with a focus on great customer experience.
• Able to adapt to CRM systems and record/search information using IT tools.
• Professional, reliable with good timekeeping and resilience for difficult conversations.

Responsabilidades

• Speak with customers and support them with a range of queries.
• Collaborate with colleagues across the business for answers where needed.
• Report repairs, answer questions about rent payments, handle complaints, and report anti-social behaviour and other enquiries around rehousing and SNG.

Conhecimentos

Customer service

Communication

Time management

Reliability

Ferramentas

CRM systems

MS Office

Outlook

Descrição da oferta de emprego

You'll be speaking to our customers and supporting them with a range of queries. Collaborating with colleagues across the business for answers where needed. You could be reporting repairs, answering questions about rent payments, handling complaints, reporting anti social behaviour and other general enquiries around rehousing and SNG.

You will have experience working in a busy customer service environment, focusing on a great customer experience and the resolution of customers queries. This is an incredibly rewarding job in a great team, but you'll need to be resilient and able to have, sometimes difficult conversations with our customers. You'll have the ability to take responsibility for the service you deliver, a professional attitude, good timekeeping and reliability. You will be using our IT systems to help solve the customers queries, and recording and searching for information, so excellent IT skills including MS Office and Outlook are a must. Alongside the ability to adapt to our customer relationship management (CRM) systems.

• You will need to be fully flexible between 8.00am and 6.00pm Monday to Friday
• The first 6 months will be based in our Hertford office, you'll then move to hybrid working
• This role will be fixed term for 12 months
• You'll need to be available over Christmas, although we close at 1.00pm on Christmas Eve and all of the bank holidays!
• We will be interviewing on the 16th and 17th November in Hertford