Part-Time Out-of-Hours Customer Advisor – 24/7 Support

Sovereign Network Group; Greenham; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

25 Days Holiday

Bank Holidays

Wellbeing days

Pension up to 12%

Life cover

Private medical insurance

Dental insurance

Critical illness cover

Gym discounts

24/7 virtual GP

Volunteer days

Job summary

Sovereign Network Group (SNG) is a large housing association in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes each year.

We are seeking a Customer Service Advisor for a 12-month fixed-term, part-time role based on-site at our Greenham Office, working 22.5 hours per week. You will be the first point of contact for our 200,000 customers, handling inquiries and

Qualifications

• Excellent customer service and communication skills.
• Ability to stay calm with complex calls and high volume.
• Full UK driving licence and own transport required for shifts.

Responsibilities

• Answer and resolve customer inquiries in an alarm response centre.
• Assist with Housing, Repairs and Complaints as needed.
• Support 24/7 operations and follow quality guidelines.

Skills

Customer service

Resilience

Communication

Problem solving

Empathy

Teamwork

Computer skills

Job description

Sovereign Network Group (SNG) is a large housing association in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes each year.

We are seeking a Customer Service Advisor for a 12-month fixed-term, part-time role based on-site at our Greenham Office, working 22.5 hours per week. You will be the first point of contact for our 200,000 customers, handling inquiries and