Customer Service Advisor (Hybrid) – 12-Month Fixed Term

Sovereign Network Group; Hertford; On-site; GBP 21,000 - 32,000; Full time

Job summary

Sovereign Network Group in Hertford is seeking a customer-facing support professional to handle a range of queries and support customers through CRM systems and IT tools.

You will collaborate with colleagues, report on repairs and housing-related questions, and maintain a high standard of customer experience while remaining resilient in challenging conversations. The role is based in Hertford with hybrid work after six months.

Qualifications

• Experience in a busy customer service environment with a focus on great customer experience.
• Able to adapt to CRM systems and record/search information using IT tools.
• Professional, reliable with good timekeeping and resilience for difficult conversations.

Responsibilities

• Speak with customers and support them with a range of queries.
• Collaborate with colleagues across the business for answers where needed.
• Report repairs, answer questions about rent payments, handle complaints, and report anti-social behaviour and other enquiries around rehousing and SNG.

Skills

Customer service

Communication

Time management

Reliability

Tools

CRM systems

MS Office

Outlook

Job description

Sovereign Network Group in Hertford is seeking a customer-facing support professional to handle a range of queries and support customers through CRM systems and IT tools.

You will collaborate with colleagues, report on repairs and housing-related questions, and maintain a high standard of customer experience while remaining resilient in challenging conversations. The role is based in Hertford with hybrid work after six months.