Out-of-Hours Customer Advisor — 24/7 Support (Part-Time)

SNG (Sovereign Network Group); Thatcham; On-site; GBP 15,000 - 18,000; Part time

Job summary

SNG (Sovereign Network Group) is seeking a Customer Service Advisor for its Greenham Office in England. This 12-month fixed-term, part-time role is 22.5 hours per week and on-site only, requiring a full UK driving licence and own transport. You will handle housing, repairs, complaints, and other customer queries in a 24/7 alarm response setting.

The role emphasizes empathy, resilience, and the ability to use multiple systems while delivering quality service to over 200,000 customers.

Qualifications

• 12-month fixed-term contract.
• Part-time role at 22.5 hours per week.
• On-site role at Greenham Office, not hybrid.
• Full UK driving licence and own transport preferred.

Responsibilities

• Answer incoming customer questions and provide resolution.
• Assist with Housing, Repairs and Complaints as needed.
• Follow Call Quality guidelines and escalate where required.
• Support out-of-hours calls in the alarm response centre.

Skills

Customer service

Resilience

Computer skills

Problem solving

Empathy

Communication

Teamwork

Tools

CRM software

Job description

SNG (Sovereign Network Group) is seeking a Customer Service Advisor for its Greenham Office in England. This 12-month fixed-term, part-time role is 22.5 hours per week and on-site only, requiring a full UK driving licence and own transport. You will handle housing, repairs, complaints, and other customer queries in a 24/7 alarm response setting.

The role emphasizes empathy, resilience, and the ability to use multiple systems while delivering quality service to over 200,000 customers.