Out-of-Hours Housing Support Advisor (24/7)

Sng (sovereign Network Group); Thatcham; On-site; GBP 12,000 - 18,000; Full time

Job summary

SNG (Sovereign Network Group) is seeking an Out of Hours Customer Service Advisor for its alarm response centre. You will handle incoming questions and, when needed, make outbound calls to customers about housing, repairs, and complaints.

A full UK driving licence and your own transport are essential, with possible night shifts during holidays or staff absence. Shifts total 22.5 hours per week across 7am–11pm windows.

Qualifications

• People with great customer service skills who can listen well.
• The skill to turn problems into solutions.
• Empathy and a desire to help people.
• The ability to connect and talk with colleagues across the business.

Responsibilities

• Answer all incoming customer questions.
• Make outgoing calls to customers when needed.
• Assist with Housing, Repairs, and Complaints.
• Follow Call Quality guidelines and aim for resolution.
• Work shifts in a 22.5 hour weekly pattern, including nights when required.

Skills

Customer service

Active listening

Resilience

Call handling

Computer literacy

Problem solving

Empathy

Team collaboration

Tools

CRM systems

Job description

SNG (Sovereign Network Group) is seeking an Out of Hours Customer Service Advisor for its alarm response centre. You will handle incoming questions and, when needed, make outbound calls to customers about housing, repairs, and complaints.

A full UK driving licence and your own transport are essential, with possible night shifts during holidays or staff absence. Shifts total 22.5 hours per week across 7am–11pm windows.