Customer Services Advisor

SNG formerly Sovereign Housing Association; Hertford; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Holiday entitlement 25 days + bankhols

Buy/sell holiday option

Wellbeing days and volunteering days

Pension scheme (matched to 12%)

Life cover 4x salary

Private medical insurance

Dental insurance

Critical illness cover

Gym membership discounts

24/7 virtual GP service

Job summary

SNG formerly Sovereign Housing Association is recruiting for a Customer Services Advisor in Hertford. The role is based in our office for the first 6 months and moves to a hybrid working pattern thereafter. It is a 12-month fixed-term contract with a start date of 14 December.

You will handle repairs, rent queries, and general enquiries while delivering a high standard of customer service. You will work 8:00–18:00, Monday to Friday, and be asked to contribute to a positive customer experience.

Qualifications

• Experience in a busy customer service environment focused on resolving queries.
• Able to handle difficult conversations with resilience.
• Strong IT skills including MS Office and Outlook.

Responsibilities

• Take calls and respond to customer queries about rent and repairs.
• Record and search information using our CRM and IT systems.
• Collaborate with colleagues to provide accurate answers and resolve issues.
• Support customers with a range of queries and reporting needs.

Skills

Customer service experience

Communication skills

Reliability/timekeeping

Tools

MS Office

Outlook

CRM software

Job description

Salary:£28,000.00 - £28,000.00 Per yearWe are looking for Customer Services Advisors to join our award winning Contact Centre Team in Hertford.You'll be speaking to our customers and supporting them with a range of queries. Collaborating with colleagues across the business for answers where needed.You could be reporting repairs, answering questions about rent payments, handling complaints, reporting anti social behaviour and other general enquiries around rehousing and SNG.What you need to knowYou'll need to be able to start with us on the 14th DecemberYou will need to be fully flexible between 8.00am and 6.00pm Monday to FridayThe first 6 months will be based in our Hertford office, you'll then move to hybrid workingThis role will be fixed term for 12 monthsYou'll need to be available over Christmas , although we close at 1.00pm on Christmas Eve and all of the bank holidays!We will be interviewing on the 16th and 17th November in HertfordAbout youYou will have experience working in a busy customer service environment, focusing on a great customer experience and the resolution of customers queries.This is an incredibly rewarding job in a great team, but you'll need to be resilient and able to have, sometimes difficult conversations with our customers.You'll have the ability to take responsibility for the service you deliver, a professional attitude, good timekeeping and reliability.You will be using our IT systems to help solve the customers queries, and recording and searching for information, so excellent IT skills including MS Office and Outlook are a must. Alongside the ability to adapt to our customer relationship management (CRM) systems.Job DescriptionWe have some great benefits at SNG, including:25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Chance to buy or sell holiday as part of our flexible benefits package3 additional wellbeing days and 2 paid volunteering daysGenerous matched pension scheme up to 12% and Life cover at 4x salaryEnhanced maternity/paternity/adoption payOptions for private medical insurance, dental insurance and critical illness coverWellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP serviceAt Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.