Hybrid Customer Service Specialist (10-Month FTC)

Sue Ross Recruitment Ltd; Chapeltown; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Job summary

Sue Ross Recruitment Ltd is recruiting on behalf of a well-established global manufacturing business to hire a Customer Service Representative for the Sheffield team on a 10-month fixed-term contract. The role offers hybrid working within a supportive team and a competitive salary package.

Join a busy customer service function focused on delivering exceptional service from order placement through to delivery, liaising with Sales, Production and Logistics to meet customer requirements.

Qualifications

• Previous customer service experience (1–2 years preferred).
• Strong communication and relationship-building skills.
• Excellent attention to detail and organisational ability.
• Experience processing orders in an ERP system.
• Confident using Microsoft Office, particularly Excel and Outlook.
• Ability to manage multiple priorities and work effectively within a team.
• Experience in manufacturing, supply chain, logistics or order processing environments would be advantageous.

Responsibilities

• Process and manage customer orders received via phone, email and electronic systems.
• Ensure all orders are entered accurately and within agreed deadlines.
• Resolve customer queries and complaints efficiently and professionally.
• Liaise with internal departments including Sales, Production, Supply Chain and Logistics to meet customer requirements.
• Monitor shipments, inventory and order progress to provide accurate updates to customers.
• Escalate issues where appropriate and contribute to continuous service improvement.
• Build and maintain strong relationships with customers and internal stakeholders.
• Prepare customer correspondence and documentation as required.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Multitasking

Tools

ERP system

Excel

Outlook

Job description

Sue Ross Recruitment Ltd is recruiting on behalf of a well-established global manufacturing business to hire a Customer Service Representative for the Sheffield team on a 10-month fixed-term contract. The role offers hybrid working within a supportive team and a competitive salary package.

Join a busy customer service function focused on delivering exceptional service from order placement through to delivery, liaising with Sales, Production and Logistics to meet customer requirements.