Hybrid Customer Service Supervisor - Export Orders Lead

Chase and Holland; Sheffield; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday + BH

Competitive salary

Excellent working environment

Job summary

Chase & Holland is seeking a Customer Service Supervisor in the Sheffield area to lead a high-performing team and oversee the customer order process, including export orders. The role blends leadership with hands-on support across customer service functions in a global manufacturing and distribution context.

You will drive staffing, process improvements, and collaboration with internal teams to ensure excellent service delivery and regulatory compliance, in a hybrid working environment.

Qualifications

• Proven customer service experience with leadership background.
• Experience processing export orders including Incoterms.
• Excellent communication and customer relationship skills.
• IT literate; able to adapt to Salesforce, SAP, Sage.

Responsibilities

• Lead, motivate, and develop a high-performing team with recruitment, onboarding, and coaching.
• Plan staffing levels through workforce planning and succession planning.
• Develop and maintain policies to promote service delivery and compliance.
• Support business improvement initiatives to enhance operational performance and stakeholder experience.
• Monitor and report operational performance using data to drive improvements.
• Collaborate with internal teams to resolve issues and ensure service delivery.

Skills

Leadership

Customer service

Export orders

Communication

Tools

Salesforce

SAP

Sage

Job description

Chase & Holland is seeking a Customer Service Supervisor in the Sheffield area to lead a high-performing team and oversee the customer order process, including export orders. The role blends leadership with hands-on support across customer service functions in a global manufacturing and distribution context.

You will drive staffing, process improvements, and collaboration with internal teams to ensure excellent service delivery and regulatory compliance, in a hybrid working environment.