Customer Service Representative (Fixed Term Contract)

Sue Ross Recruitment Ltd; Chapeltown; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Job summary

Sue Ross Recruitment Ltd is recruiting on behalf of a well-established global manufacturing business to hire a Customer Service Representative for the Sheffield team on a 10-month fixed-term contract. The role offers hybrid working within a supportive team and a competitive salary package.

Join a busy customer service function focused on delivering exceptional service from order placement through to delivery, liaising with Sales, Production and Logistics to meet customer requirements.

Qualifications

• Previous customer service experience (1–2 years preferred).
• Strong communication and relationship-building skills.
• Excellent attention to detail and organisational ability.
• Experience processing orders in an ERP system.
• Confident using Microsoft Office, particularly Excel and Outlook.
• Ability to manage multiple priorities and work effectively within a team.
• Experience in manufacturing, supply chain, logistics or order processing environments would be advantageous.

Responsibilities

• Process and manage customer orders received via phone, email and electronic systems.
• Ensure all orders are entered accurately and within agreed deadlines.
• Resolve customer queries and complaints efficiently and professionally.
• Liaise with internal departments including Sales, Production, Supply Chain and Logistics to meet customer requirements.
• Monitor shipments, inventory and order progress to provide accurate updates to customers.
• Escalate issues where appropriate and contribute to continuous service improvement.
• Build and maintain strong relationships with customers and internal stakeholders.
• Prepare customer correspondence and documentation as required.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Multitasking

Tools

ERP system

Excel

Outlook

Job description

Are you an experienced Customer Service professional who thrives in a fast-paced environment and enjoys building strong customer relationships? We are recruiting on behalf of a well-established global manufacturing business for a Customer Service Representative to join their Sheffield team on a 10-month fixed-term contract.

This is an excellent opportunity to become part of a supportive and collaborative customer service function, where you will play a key role in ensuring customers receive an exceptional service from order placement through to delivery.

Key Responsibilities

• Process and manage customer orders received via phone, email and electronic systems.
• Ensure all orders are entered accurately and within agreed deadlines.
• Resolve customer queries and complaints efficiently and professionally.
• Liaise with internal departments including Sales, Production, Supply Chain and Logistics to ensure customer requirements are met.
• Monitor shipments, inventory and order progress to provide accurate updates to customers.
• Escalate issues where appropriate and contribute to continuous service improvement.
• Build and maintain strong relationships with customers and internal stakeholders.
• Prepare customer correspondence and documentation as required.

About You

• Previous customer service experience (minimum 1-2 years preferred).
• Strong communication and relationship-building skills.
• Excellent attention to detail and organisational ability.
• Experience processing orders in an ERP system.
• Confident using Microsoft Office, particularly Excel and Outlook.
• Ability to manage multiple priorities and work effectively within a team.
• Experience within manufacturing, supply chain, logistics or order processing environments would be advantageous.

What's on Offer

• 10-month fixed-term contract.
• Hybrid working
• Established and supportive team environment.
• Opportunity to gain experience within a global organisation.
• Competitive salary and benefits package.
• Sheffield-based role.

If you are a proactive customer service professional looking for your next opportunity, we would love to hear from you.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment