Customer Service Executive (FTC 12 Months)

SmartestEnergy UK; Worthing; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

SmartestEnergy UK is seeking a customer-focused and proactive individual to join our team, handling inbound calls and emails to resolve customer queries while delivering a high standard of service. You will develop knowledge of our products and work with internal teams to provide timely resolutions.

You'll identify opportunities to enhance the customer experience by promoting online portal, meter readings and energy-saving initiatives.

Qualifications

• Experience of working in a fast-paced customer contact environment.
• Accuracy on written communication, spelling, grammar.
• Confident and able to objection handle.
• Telephony based Customer Service experience.

Responsibilities

• Handle inbound telephone calls and email enquiries, resolving customer queries efficiently and professionally.
• Develop knowledge of products and services to provide accurate advice and process customer information.
• Collaborate with internal departments to deliver timely resolutions and promote business solutions.

Skills

Fast-paced environment

Written communication accuracy

Objection handling

Telephony customer service

Job description

We are looking for a customer-focused and proactive individual to join our team, providing an industry-leading service to our growing customer base. As a key point of contact, you will handle inbound telephone calls and email enquiries, resolving customer queries efficiently and professionally while ensuring a consistently high standard of service.

You will develop a strong knowledge of our products, services and systems to provide accurate advice, process customer information and work collaboratively with internal departments to deliver timely resolutions. You will also play an important role in identifying opportunities to enhance the customer experience by promoting business solutions, such as our online portal, regular meter readings and energy-saving initiatives.

What skills/experience do I need to be successful?

• Experience of working in a fast-paced customer contact environment;

• Accuracy on written communication, spelling, grammar;

• Confident and able to objection handle;

• Telephony based Customer Service experience.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters.

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.