Hybrid Customer Service & Order Resolution Specialist

Confidential; East Grinstead; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Morgan McKinley is seeking an experienced Customer Service Executive to join a fast-growing company in East Grinstead. You will handle daily customer enquiries, process orders via a ticketing system, and build strong relationships while delivering high standards of service.

The role is hybrid (2-3 days in the office), with hours Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm. The candidate should have excellent communication and MS Office skills, and the ability to manage a busy inbox and meet

Qualifications

• Previous experience in a customer service role.
• Experience working to deadlines and meeting SLA commitments.
• Financial administration or financial responsibility experience.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.

Responsibilities

• Act as the first point of contact for customer enquiries, delivering exceptional service and maintaining strong customer relationships.
• Resolve daily customer queries, process orders, and manage related correspondence accurately and efficiently.
• Use ticketing systems to manage and update customer requests in line with SLAs and standard operating procedures.
• Liaise with Customer Services, Warehouse Team Leaders, and other internal departments to ensure the smooth resolution of customer requests.
• Manage live chat and inbound enquiries, directing queries to the appropriate teams within agreed response times.
• Provide professional telephone and email support, ensuring a positive customer experience at every stage.

Skills

Customer service

SLA compliance

MS Office (Excel/Outlook)

Organisational skills

Communication skills

Team player

Attention to detail

Time management

Tools

Ticketing system

Job description

Morgan McKinley is seeking an experienced Customer Service Executive to join a fast-growing company in East Grinstead. You will handle daily customer enquiries, process orders via a ticketing system, and build strong relationships while delivering high standards of service.

The role is hybrid (2-3 days in the office), with hours Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm. The candidate should have excellent communication and MS Office skills, and the ability to manage a busy inbox and meet