Hybrid Customer Service & Operations Coordinator

Orion Electrotech Ltd; East Ham; Híbrido; GBP 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Medical Insurance

Dental Insurance

Flexible Hours

8% Matched Pension

Descripción de la vacante

Orion Electrotech Ltd in Marlow, Buckinghamshire, is seeking a proactive Customer Service Coordinator to join our commercial operations team. The role acts as the primary contact between customers, sales, and internal teams to ensure orders are processed efficiently and customers receive excellent service.

The successful candidate will manage enquiries, processing of orders, and coordination across operations, engineering and compliance.

Formación

• Experience in customer service or order administration in manufacturing.
• Strong administrative and organisational skills.
• Excellent verbal and written communication and high accuracy.

Responsabilidades

• Act as main contact for customers and designated sales territories.
• Handle inquiries via phone and email with professional service.
• Provide accurate order status updates and delivery schedules.
• Own issues to resolution and maintain strong key account relationships.
• Coordinate with operations, engineering, and compliance to support fulfilment.
• Attend order reviews and value stream meetings to raise concerns.
• Support process improvements and system integration across the organisation.

Conocimientos

Customer service

Order administration

Communication

Attention to detail

Herramientas

CRM

ERP

MRP

Descripción del empleo

Orion Electrotech Ltd in Marlow, Buckinghamshire, is seeking a proactive Customer Service Coordinator to join our commercial operations team. The role acts as the primary contact between customers, sales, and internal teams to ensure orders are processed efficiently and customers receive excellent service.

The successful candidate will manage enquiries, processing of orders, and coordination across operations, engineering and compliance.