Hybrid Customer Service Officer - Full Training & Benefits

New Start; Gloucester; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Annual leave up to 30.5 days after 5+年

Local Government Pension Scheme

Staff discount scheme

Employee Assistance Programme (EAP)

Green Car Salary Sacrifice Scheme

Cycle to Work Salary Sacrifice Scheme

Job summary

Gloucestershire County Council in Gloucester is seeking a Customer Service Officer to be at the heart of helping people access council services. You will support customers over the phone, respond to emails, and welcome visitors to Shire Hall, ensuring the right services are provided with empathy and accuracy.

The role offers a mix of office and home working; during probation you’ll be based in the office at Shire Hall in Gloucester.

Qualifications

• You need to have excellent communication skills, have a confident telephone manner and respond positively during difficult conversations.
• You will be self-motivated, pragmatic and take ownership of enquiries to resolution.
• Our values guide how we work and interact with colleagues and customers.

Responsibilities

• As a Customer Service Officer, you’ll help people access council services by phone, email or in person at Shire Hall.
• You’ll respond to Adult Social Care enquiries and ensure customers receive the right support at the right time.
• You’ll follow guidance, handle enquiries with courtesy and contribute to continuous improvements.

Skills

Excellent communication

Telephone manner

Problem solving

Customer service

Self-motivation

Resilience

Ownership of enquiries

Job description

Gloucestershire County Council in Gloucester is seeking a Customer Service Officer to be at the heart of helping people access council services. You will support customers over the phone, respond to emails, and welcome visitors to Shire Hall, ensuring the right services are provided with empathy and accuracy.

The role offers a mix of office and home working; during probation you’ll be based in the office at Shire Hall in Gloucester.