Customer Service Officer (Full Time)

New Start; Gloucester; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Annual leave up to 30.5 days after 5+年

Local Government Pension Scheme

Staff discount scheme

Employee Assistance Programme (EAP)

Green Car Salary Sacrifice Scheme

Cycle to Work Salary Sacrifice Scheme

Job summary

Gloucestershire County Council in Gloucester is seeking a Customer Service Officer to be at the heart of helping people access council services. You will support customers over the phone, respond to emails, and welcome visitors to Shire Hall, ensuring the right services are provided with empathy and accuracy.

The role offers a mix of office and home working; during probation you’ll be based in the office at Shire Hall in Gloucester.

Qualifications

• You need to have excellent communication skills, have a confident telephone manner and respond positively during difficult conversations.
• You will be self-motivated, pragmatic and take ownership of enquiries to resolution.
• Our values guide how we work and interact with colleagues and customers.

Responsibilities

• As a Customer Service Officer, you’ll help people access council services by phone, email or in person at Shire Hall.
• You’ll respond to Adult Social Care enquiries and ensure customers receive the right support at the right time.
• You’ll follow guidance, handle enquiries with courtesy and contribute to continuous improvements.

Skills

Excellent communication

Telephone manner

Problem solving

Customer service

Self-motivation

Resilience

Ownership of enquiries

Job description

Jobs

Customer Service Officer

More Information

Salary

£29,071 - £30,515 per annum

Expires

12/11/2026

Company

Gloucestershire County Council

Location

Gloucester, Gloucestershire

Job Type

Full Time

Are you someone who enjoys helping people, solving problems and providing excellent customer service? If you have the right level of transferable skills, why not apply now? Full training will be provided!

So, what’s the role about?
As a Customer Service Officer, you'll be at the heart of helping people access council services. Whether supporting someone over the phone, responding to an email, welcoming visitors to Shire Hall or helping with an Adult Social Care enquiry, you'll make a real difference to people's experience. This is a varied role where you'll use your communication skills, problem-solving abilities and judgement to ensure customers receive the right support at the right time.

If you are confident communicating with a range of people, can follow guidance, and enjoy helping enquiries reach a clear outcome, we would like to hear from you.

To get an idea of what it's like to work in our Customer Service Team for Adult Social Care team watch our short video and read this.

We work flexibly with a mix of office and home working although during the probation period (first 6 months), you will be working from the office, based at Shire Hall in Gloucester.

A little bit about us...

This is a great time to join Gloucestershire County Council, as we are on an exciting journey. Customer Service Team is based at Shire Hall in Gloucester and you will work with enthusiastic and supportive colleagues who are passionate about their work and what they achieve together as a team. Joining our Customer Service Team can be a great opportunity towards developing a long-term and rewarding career with the Council.

What we need from you

You need to have excellent communication skills, have a confident telephone manner and respond positively during difficult conversations. You will be self-motivated, pragmatic, resilient and take ownership of enquiries to resolution. You will have the ability to follow work instructions and look for continuous improvements in how we do things.

Our values are at the heart of everything we do and how we treat each other. They provide essential guiding principles about the way that we work and set the tone for our culture, and identify what we, as an organisation, care about. See more about our Values on our website.

If you hold the same behaviours and approach, then we want to hear from you! In exchange, we will provide you with full training and support to help you succeed in your role!

What’s in it for you?

In return for your commitment, you’ll be entitled to our full benefits package, including:

• Regular formal and informal support
• Safe, supportive and positive working environment with regular, reflective supervision
• An investment into your professional development, including career pathways, mandatory training and additional topical bi-annual workshops.
• Annual leave up to 30.5 days after 5 years employment
• Access to the Local Government Pension Scheme
• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
• GCC's Cycle to Work Salary Sacrifice Scheme

Applying

Please write your application with consideration for the essential criteria on the Job Profile. This should include examples why you should be considered; the experience, skills and knowledge that you would bring to the post.

For an informal discussion, contact [e-mail] to arrange a call back or apply by clicking on the button below.

Please look out for an email from us about next steps, and remember to check your junk or spam folder.

Previous applicants need not apply.

Get more information about Customer Service Officer

This role expires12/11/2026.