Hybrid Customer Services Officer – Impactful Support Growth

Colchester Borough Council; Ivy Chimneys; Hybrid; GBP 31,000 - 32,000; Full time

Benefits offered by this job

LGPS pension scheme

28 days annual leave + bank holidays

Perkbox discounts & wellbeing perks

Hybrid working

Ongoing professional development

Flexible pay via Stream

Reimbursement of professional member*

Job summary

Epping Forest District Council is seeking a Customer Services Officer to join the busy contact centre. The role mixes home and office work, handling a broad range of enquiries and payments with a strong emphasis on accuracy, data protection, and high-quality customer care.

Training is provided in person at Civic Offices, with regular attendance required to support service delivery. You will engage with customers across multiple channels, work with sensitive information, and contribute to

Qualifications

• Experience in a customer contact or contact centre environment.
• Excellent communication and listening skills with empathy.
• Strong literacy and numeracy for accurate data entry and payments.
• Commitment to confidentiality, data protection and information security.

Responsibilities

• Be the first point of contact for a wide range of enquiries via telephone, email, digital and face-to-face channels.
• Process customer payments accurately and securely.
• Maintain accurate records on multiple systems and support customers with problems.
• Deliver a seamless customer experience while adapting to changing service demands.
• Support vulnerable customers and uphold safeguarding, equality, diversity and inclusion.
• Travel to the Civic Offices for training and attend the office to support service delivery.

Job description

Epping Forest District Council is seeking a Customer Services Officer to join the busy contact centre. The role mixes home and office work, handling a broad range of enquiries and payments with a strong emphasis on accuracy, data protection, and high-quality customer care.

Training is provided in person at Civic Offices, with regular attendance required to support service delivery. You will engage with customers across multiple channels, work with sensitive information, and contribute to