Hybrid Customer Service Advisor - Local Government

Somerset Council; Yeovil; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Local Government Pension Scheme (LGPS)

25 days annual leave + bank holidays (

Flexible and hybrid working

Health and wellbeing support

Volunteer opportunities

Job summary

Somerset Council in Yeovil is seeking a Customer Service Advisor to join the Customer Contact team. Based at Petters House Yeovil, you will handle enquiries via phone, email, webchat and face-to-face, supporting services across Adult Social Care, Children’s Services, Revenues & Benefits, Housing, Waste, Planning and more.

You’ll contribute to service improvements, coach colleagues on complex enquiries, and help ensure customers receive the right support promptly.

Responsibilities

• Deliver excellent customer service by resolving enquiries and helping customers access the services and support they need.
• Provide accurate advice and guidance across a wide range of council services, ensuring customers receive timely and effective solutions.
• Support and coach colleagues on more complex enquiries, helping maintain consistent, high-quality service standards.
• Identify opportunities to improve processes, information and digital services, contributing to a better experience for customers and greater efficiency for the council.
• Build strong relationships with service teams across the organisation to improve communication, share feedback and enhance service delivery.

Job description

Somerset Council in Yeovil is seeking a Customer Service Advisor to join the Customer Contact team. Based at Petters House Yeovil, you will handle enquiries via phone, email, webchat and face-to-face, supporting services across Adult Social Care, Children’s Services, Revenues & Benefits, Housing, Waste, Planning and more.

You’ll contribute to service improvements, coach colleagues on complex enquiries, and help ensure customers receive the right support promptly.