Community Customer Advisor — Flexible Hours & Career Growth

Wollborg Michelson Personnel Service Inc; Hereford; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

LGPS

Career progression

Annual Leave 31 days pro rata

Flexible working

Employee Assistance Programme

Professional membership fees

Retail, leisure, discounts

Job summary

Herefordshire Council is seeking a motivated Customer Services Officer to join our Corporate Services Directorate. The role delivers and promotes excellent council customer service to the community in line with Corporate Customer Service Standards.

The successful candidate will handle inquiries across multiple channels and be capable of providing accurate information and problem resolution while maintaining a welcoming service experience for residents.

Qualifications

• Front-line customer service experience.
• Strong communication skills to interact with the public.
• Proven ability to resolve enquiries and provide information.

Responsibilities

• Handle and resolve customer enquiries via telephone, face-to-face and digital channels.
• Deliver and promote high-quality Herefordshire Council customer service.

Skills

Front-line experience

Excellent communication

Problem solving

Education

GCSE Maths and English (C or above)

ECDL or equivalent

Job description

Herefordshire Council is seeking a motivated Customer Services Officer to join our Corporate Services Directorate. The role delivers and promotes excellent council customer service to the community in line with Corporate Customer Service Standards.

The successful candidate will handle inquiries across multiple channels and be capable of providing accurate information and problem resolution while maintaining a welcoming service experience for residents.