Hybrid Customer Service & Logistics Coordinator - Seed Supply

KWS Group; Thriplow; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Pension scheme 16% company contrib.

Life Assurance 3x annual salary

Income protection plan 75% salary (3y)

Private health care plan

Profit related bonus (10% of annual)

Job summary

KWS UK Ltd. is seeking a Customer Service & Logistics Coordinator in Thriplow. You will support efficient delivery of UK seed sales, processing orders, coordinating deliveries, and maintaining clear communication between customers, sales, production and external processors.

The role requires proactive organisation, strong problem solving, and a focus on accuracy. Hybrid work options are available, with 40% remote work possible, and a 35-hour work week.

Qualifications

• Experience in customer service, logistics, or sales administration.
• Ability to manage competing priorities and detailed transactions.
• Commercial awareness and willingness to learn.
• Licensed crop inspection and certification is a plus.
• Agricultural or seed knowledge advantageous.
• Driving licence is essential for external visits.
• Customer focus, accuracy and accountability.
• Strong written and verbal communication, organisation and prioritisation skills.

Responsibilities

• Process customer orders, amendments, invoices and credits accurately in SAP S/4HANA.
• Manage the shared orders inbox, ensuring all orders and enquiries are actioned.
• Provide timely customer updates on stock, orders, deliveries and issues.
• Liaise with Sales, Production, Multiplication and toll processors to coordinate fulfilment.
• Maintain accurate stock, order and delivery records, escalating risks promptly.
• Support trial and multiplication seed administration, samples and certification as required.
• Administer returns, rebates and credits in line with agreed procedures.
• Produce accurate sales-versus-budget and operational reports.
• Take ownership of tasks and contribute to efficient processes and teamwork.

Skills

Customer service

Logistics coordination

Prioritisation & multitasking

Driving licence

Communication skills

Agricultural/seed knowledge

Tools

SAP S/4HANA

Job description

KWS UK Ltd. is seeking a Customer Service & Logistics Coordinator in Thriplow. You will support efficient delivery of UK seed sales, processing orders, coordinating deliveries, and maintaining clear communication between customers, sales, production and external processors.

The role requires proactive organisation, strong problem solving, and a focus on accuracy. Hybrid work options are available, with 40% remote work possible, and a 35-hour work week.