Seed Logistics & Customer Support Coordinator

Kws Saat Ag; Thriplow; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

35h per week

30 days annual leave

Pension scheme

Life assurance

Income protection

Private health care

Profit related bonus

Lifestyles discounts

Fuel discounts

Job summary

KWS UK Ltd. is seeking a proactive Customer Service & Logistics Coordinator (m/w/d) to support efficient UK seed sales delivery and maintain high service levels for customers.

The role involves accurate order processing in SAP S/4HANA, coordinating deliveries and ensuring clear communication across customers, sales, production and external processors. The position is full-time (35h/week) with hybrid potential (40% remote) and requires a proactive, organised approach to managing inquiries,

Qualifications

• Experience in customer service, logistics or sales administration.
• Ability to manage competing priorities and detailed transactions.
• Driving licence is essential for external visits.

Responsibilities

• Process customer orders, amendments, invoices and credits accurately in SAP S/4HANA.
• Manage the shared orders inbox, ensuring all orders and enquiries are actioned.
• Provide timely customer updates on stock, orders, deliveries and issues.
• Liaise with Sales, Production, Multiplication and toll processors to coordinate fulfilment.
• Maintain accurate stock, order and delivery records, escalating risks promptly.
• Support trial and multiplication seed administration, samples and certification as required.
• Administer returns, rebates and credits in line with agreed procedures.
• Produce accurate sales-versus-budget and operational reports.
• Take ownership of tasks and contribute to efficient processes and teamwork.

Skills

Customer service experience

Logistics experience

Sales administration

Tools

SAP S/4HANA

Job description

KWS UK Ltd. is seeking a proactive Customer Service & Logistics Coordinator (m/w/d) to support efficient UK seed sales delivery and maintain high service levels for customers.

The role involves accurate order processing in SAP S/4HANA, coordinating deliveries and ensuring clear communication across customers, sales, production and external processors. The position is full-time (35h/week) with hybrid potential (40% remote) and requires a proactive, organised approach to managing inquiries,