Customer Service & Logistics Coordinator (m/w/d)

KWS Group; Thriplow; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Pension scheme 16% company contrib.

Life Assurance 3x annual salary

Income protection plan 75% salary (3y)

Private health care plan

Profit related bonus (10% of annual)

Job summary

KWS UK Ltd. is seeking a Customer Service & Logistics Coordinator in Thriplow. You will support efficient delivery of UK seed sales, processing orders, coordinating deliveries, and maintaining clear communication between customers, sales, production and external processors.

The role requires proactive organisation, strong problem solving, and a focus on accuracy. Hybrid work options are available, with 40% remote work possible, and a 35-hour work week.

Qualifications

• Experience in customer service, logistics, or sales administration.
• Ability to manage competing priorities and detailed transactions.
• Commercial awareness and willingness to learn.
• Licensed crop inspection and certification is a plus.
• Agricultural or seed knowledge advantageous.
• Driving licence is essential for external visits.
• Customer focus, accuracy and accountability.
• Strong written and verbal communication, organisation and prioritisation skills.

Responsibilities

• Process customer orders, amendments, invoices and credits accurately in SAP S/4HANA.
• Manage the shared orders inbox, ensuring all orders and enquiries are actioned.
• Provide timely customer updates on stock, orders, deliveries and issues.
• Liaise with Sales, Production, Multiplication and toll processors to coordinate fulfilment.
• Maintain accurate stock, order and delivery records, escalating risks promptly.
• Support trial and multiplication seed administration, samples and certification as required.
• Administer returns, rebates and credits in line with agreed procedures.
• Produce accurate sales-versus-budget and operational reports.
• Take ownership of tasks and contribute to efficient processes and teamwork.

Skills

Customer service

Logistics coordination

Prioritisation & multitasking

Driving licence

Communication skills

Agricultural/seed knowledge

Tools

SAP S/4HANA

Job description

Career Opportunities: Customer Service & Logistics Coordinator (m/w/d) (16958)

Requisition ID16958-Posted11/03/2026-Thriplow- Fields of Work (1) -Professional/Associate-Up to 25%-Onsite

Customer Service & Logistics Specialist (m/w/d)

Field of Work:Supply Chain Management,
Location:Thriplow
Legal Entity:KWS UK Ltd.
Contract Type: Regular
Is Full Time: Yes
Job ID: 16958

KWS UK Ltd. is looking for a proactive and detailed-oriented candidate as a Customer Service & Logistics Coordinator(m/w/d) in Thriplow. In this role you will support the efficient delivery of UK seed sales and providing a high standard of service to customers. The position is responsible for accurate order processing and administration within SAP S/4HANA, coordinating deliveries and maintaining clear communication between customers, sales, production and external processors. The role requires a proactive, organised approach to managing enquiries, resolving issues and keeping orders moving, while taking ownership of daily tasks and contributing to improved accuracy, teamwork and operational efficiency. This job isfull-time (35h/week), hybrid mode(40% remote) is possible.

Your Tasks:

• Process customer orders, amendments, invoices and credits accurately in SAP S/4HANA.
• Manage the shared orders inbox, ensuring all orders and enquiries are actioned.
• Provide timely customer updates on stock, orders, deliveries and issues.
• Liaise with Sales, Production, Multiplication and toll processors to coordinate fulfilment.
• Maintain accurate stock, order and delivery records, escalating risks promptly.
• Support trial and multiplication seed administration, samples and certification as required.
• Administer returns, rebates and credits in line with agreed procedures.
• Produce accurate sales-versus-budget and operational reports.
• Take ownership of tasks and contribute to efficient processes and teamwork.

Your Profile:

• Experience in customer service, logistics or sales administration;
• Ability to manage competing priorities and detailed transactions;
• Commercial awareness and willingness to learn;
• Licensed crop inspection and certification is a plus;
• Agricultural or seed knowledge advantageous;
• Driving licence is essential for external visits;
• Customer focus, accuracy and accountability;
• Strong written and verbal communication, organisation and prioritisation skills.

Our offer:

• Keyfocuson professional and personal development. “Make yourself grow”.
• 35 working hours weekly
• 30 daysof annual leave plus bank holidays
• Highly competitive Pension Scheme with 16% Company contribution and 1.2%minimumemployee contribution
• Life Assurance of three times annual salary
• Income Protection Plan at 75% of salary for long-term illness and disability for a period of three years
• Private Health Care Plan
• Profit Related Bonus Scheme, targeted at 10% of annual salary
• Membership of Lifestyles discount scheme
• Reduced diesel prices from the company’s fuel pump
  

About KWS

KWS is one of the world’s leading plant breeding companies and employs around 5,000 employees in more than 70 countries. With the tradition of family ownership, KWS has operated independently for more than 170 years. It focuses on plant breeding and the production and sale of seeds for sugarbeet, corn, cereals, vegetables, oilseed rape and sunflowers. KWS uses leading-edge plant breeding methods and invests a significant amount in research and development.

At KWS, diversity is not just a value; it is an essential part of our success. Breeding resilient crops requires diversity; likewise, our strength comes from the diversity of our teams. Whatever your background or identity is, we invite you to join us.

Our data privacy policy for candidates is available on www.kws.com/dataprotection . Please select the country where the job you applied for is posted in and, if applicable, the specific business unit.