Hybrid Customer Service Executive (Growth & Progression)

Confidential; Eastleigh; Híbrido; GBP 26 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working after training

Resumo da oferta

Confidential in Eastleigh is seeking a Customer Service Executive for a 12-week temporary assignment with potential to go permanent. The role is based in Eastleigh with hybrid working after a 4-6 week training period and includes a mix of calls, emails, live chat and social media support.

You will handle inbound and outbound customer interactions, update records in the CRM, coordinate with internal teams, and provide high-quality service across channels.

Qualificações

• Experience in customer service or contact centre environments.
• Excellent written and verbal communication skills.
• Comfortable with phone, email, and social media channels.

Responsabilidades

• Handle inbound and outbound customer calls, providing prompt, professional, and empathetic support.
• Respond to customer enquiries via email, live chat, and social media channels including Facebook, Twitter, and Trustpilot.
• Take ownership of queries and ensure timely and accurate resolutions.
• Liaise with internal departments and third-party partners to follow up on requests or elevate issues as needed.
• Update customer records, manage legal documentation, and maintain accurate information in the internal CRM system.
• Support general administration tasks to ensure the smooth running of the department.
• Consistently deliver excellent service, maintaining a positive and professional approach in every interaction.

Conhecimentos

Customer service

Call handling

Multi-channel support

Team player

Problem solving

Ferramentas

Microsoft Office

CRM systems

Descrição da oferta de emprego

Confidential in Eastleigh is seeking a Customer Service Executive for a 12-week temporary assignment with potential to go permanent. The role is based in Eastleigh with hybrid working after a 4-6 week training period and includes a mix of calls, emails, live chat and social media support.

You will handle inbound and outbound customer interactions, update records in the CRM, coordinate with internal teams, and provide high-quality service across channels.