Customer Service Coordinator

Confidential; Eastleigh; Ibrido; GBP 26.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working after training

Descrizione del lavoro

Confidential in Eastleigh is seeking a Customer Service Executive for a 12-week temporary assignment with potential to go permanent. The role is based in Eastleigh with hybrid working after a 4-6 week training period and includes a mix of calls, emails, live chat and social media support.

You will handle inbound and outbound customer interactions, update records in the CRM, coordinate with internal teams, and provide high-quality service across channels.

Competenze

• Experience in customer service or contact centre environments.
• Excellent written and verbal communication skills.
• Comfortable with phone, email, and social media channels.

Mansioni

• Handle inbound and outbound customer calls, providing prompt, professional, and empathetic support.
• Respond to customer enquiries via email, live chat, and social media channels including Facebook, Twitter, and Trustpilot.
• Take ownership of queries and ensure timely and accurate resolutions.
• Liaise with internal departments and third-party partners to follow up on requests or elevate issues as needed.
• Update customer records, manage legal documentation, and maintain accurate information in the internal CRM system.
• Support general administration tasks to ensure the smooth running of the department.
• Consistently deliver excellent service, maintaining a positive and professional approach in every interaction.

Conoscenze

Customer service

Call handling

Multi-channel support

Team player

Problem solving

Strumenti

Microsoft Office

CRM systems

Descrizione del lavoro

Customer Service Executive

Location: Eastleigh (Hybrid available after 4-6 weeks of training)

Salary: £15.00 per hour(£29000)

Hours: Monday to Friday, 37 hours per week (8:00am-5:30pm on a rota, occasional Thursday until 7pm once every 6 weeks with time off in lieu)

Start Date: 19th October 2026

Contract: 12-week temporary assignment with potential to remain permanent in this role

Dynamite Recruitment is proud to be partnering with a highly reputable organisation based in Eastleigh. Due to continued growth, they are seeking a enthusiastic Customer Service Executive'a to join their friendly and professional team.

This is an excellent opportunity for someone who thrives in a fast-paced customer-focused environment and enjoys delivering high-quality service across a range of communication channels.

As a Customer Service Executive you will be responsible

• Handle inbound and outbound customer calls, providing prompt, professional, and empathetic support.
• Respond to customer enquiries via email, live chat, and social media channels including Facebook, Twitter, and Trustpilot.
• Take ownership of queries and ensure timely and accurate resolutions.
• Liaise with internal departments and third-party partners to follow up on requests or elevate issues as needed.
• Update customer records, manage legal documentation, and maintain accurate information in the internal CRM system.
• Support general administration tasks to ensure the smooth running of the department.
• Consistently deliver excellent service, maintaining a positive and professional approach in every interaction.

The Ideal Candidate

• Previous experience in customer service, call handling, or contact centre environments are ideally required
• Confident communicator with strong written and verbal skills.
• Comfortable managing multiple customer channels (phone, email, and social media).
• Excellent administration and IT skills, including Microsoft Office.
• A proactive problem-solver who enjoys working as part of a supportive team.
• Able to start immediately and commit to the initial training period in-office (4-6 weeks).

Why Join?

• Excellent team culture and supportive environment.
• Hybrid working after training (2-3 days in the office).
• Opportunity for progression to a fixed-term role with increased pay.
• Be part of a growing organisation that values customer satisfaction and employee development.