UK Hybrid Customer Experience Specialist (Temp, Part-Time)

Epassi; Haywards Heath; Hybrid; GBP 15,000 - 23,000; Part time

Job summary

Epassi is hiring a Customer Service Executive for the UK with hybrid working arrangements. This is a temporary 1-year contract, part-time (25 hours). You will be the frontline face of Epassi’s support function, handling enquiries via live chat, phone, and Zendesk.

The role offers an entry-level path into a fast-growing fintech environment in the UK. Responsibilities include responding to queries, prioritising tickets, updating stakeholders, and maintaining data accuracy while learning Epassi

Qualifications

• No formal degree required; entry-level role.
• Fluent English (written and spoken) – essential.
• A-Level qualification (or equivalent) is nice-to-have.
• Customer-facing experience in retail, hospitality or volunteering is advantageous.
• GDPR or data protection awareness is a bonus.

Responsibilities

• Act as the first point of contact for users via online chat, phone and Zendesk support tickets.
• Provide timely, accurate and empathetic responses to all inbound queries.
• Manage and progress allocated tickets, giving proactive updates throughout.
• Liaise with internal teams to find resolutions and escalate complex issues when needed.
• Champion the user experience and advocate for clients across the business.
• Complete reporting accurately and on time and handle data responsibly.

Skills

Customer-facing experience

Active listening

Attention to detail

Communication

Education

A-Level or equivalent

Tools

Zendesk

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Epassi is hiring a Customer Service Executive for the UK with hybrid working arrangements. This is a temporary 1-year contract, part-time (25 hours). You will be the frontline face of Epassi’s support function, handling enquiries via live chat, phone, and Zendesk.

The role offers an entry-level path into a fast-growing fintech environment in the UK. Responsibilities include responding to queries, prioritising tickets, updating stakeholders, and maintaining data accuracy while learning Epassi