Customer Service Coordinator

Frontier Agriculture SA; Bracebridge; Hybrid; GBP 26.000 - 38.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Hybrid home/site working

25 days holiday (+5 with eligibility)

Learning & Development support

Employee Assistance Program

Life Assurance and pension (up to 7%)

Volunteer leave (up to 2 days)

Zusammenfassung

Frontier Agriculture SA is seeking a proactive Customer Service Coordinator to join the team on a permanent basis. The role offers hybrid working with 2 days from home and 3 days on site, primarily based in the United Kingdom.

You will be the first point of contact for customers, delivering a high-quality service to customers and internal teams. The ideal candidate will have strong communication skills, experience in customer service or support, and good IT proficiency with Microsoft Word, Excel

Qualifikationen

• Strong customer focus and commitment to excellent service.

Aufgaben

• Act as a first point of contact for customer enquiries via phone, email and digital channels.
• Deliver a first-class customer experience across support channels.
• Respond to queries within SLA targets and escalate when needed.
• Record, categorise and manage incoming tickets in the CRM and support systems.
• Provide remote support on agricultural technology and digital tools.
• Train and support internal commercial teams and colleagues.
• Support customer-facing events and follow-up activities.
• Create and manage user accounts maintaining data accuracy.

Tools

CRM systems

Microsoft Word

Excel

Outlook

Jobbeschreibung

We are looking for a Customer Service Coordinator to join the Frontier team on a permanent basis. Our preferred location for this role is Witham St Hughs; however, the position can be carried out from any location for the right candidate. We are open to hybrid options for this role, with the right candidate working 2 days from home and 3 days on site. We are looking for a proactive and customer-focused Customer Service Coordinator to join our Customer Service Team. This is a varied role providing high-quality service to customers and commercial teams with customer-facing activity, helping to deliver a consistent and professional customer experience.

Benefits

• Competitive salary
• Opportunities for a mixture of home and site working (to be agreed with Line Manager)
• 25 days holiday per calendar year with option to purchase up to 5 more days (subject to meeting eligibility requirements)
• Dedicated Learning & Development team to support you and your career
• Employee Assistance Program, methodical approach to problem-solving
• Ability to work on your own initiative, manage workload effectively and make sound decisions
• Able to build positive, supportive working relationships with colleagues and customers
• Experience working in a customer service or support environment desirable
• Experience of providing remote technical support would be advantageous
• Experience of working in agriculture would be desirable, but not essential
• Confidence supporting colleagues and customers in a professional setting, including events, would be beneficial
• Providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)
• Increased Maternity, Paternity & Adoption leave benefits for eligible employees
• Life Assurance scheme and pension plan with employer contributions of up to 7%
• Up to two days paid volunteer leave per year (only applicable to permanent employees)
• The opportunity to join our employee network groups including LGBTQ+, Menopause wellbeing, Neurodiversity and Women's network groups.
• Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers

Your Role

• Act as a first point of contact for customer enquiries, including digital applications and customer support channels
• Deliver a first-class customer experience across telephone and email support
• Respond to, and resolve customer queries within agreed SLA targets, escalating where appropriate
• Record, categorise and manage incoming support tickets accurately through business CRM and support systems
• Provide remote support on a range of agricultural technology and digital tools, including apps such as SOYL iOS app and iSOYL
• Provide training, guidance and support to internal commercial teams and colleagues
• Support commercial staff with customer-facing events, including preparation, guidance and follow-up support where required
• Create and manage user accounts while maintaining data accuracy and integrity
• Build effective working relationships internally and externally at all levels
• Produce and maintain support materials, including user guides, help content and video tutorials
• Contribute to continuous improvement of customer service, including call handling, ticket categorisation and support workflows.

About You

Strong customer focus with a genuine commitment to delivering excellent service Confident, positive communicator with the ability to communicate effectively at all levels High standard of written and verbal communication skills Professional and confident telephone manner Strong IT skills, including Microsoft Word, Excel, Outlook and internet-based systems Good attention to detail and a