Hybrid Customer Experience Project Coordinator

Altro Limited; Letchworth; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday

Defined contribution pension

Life assurance from day one

Sick pay

Volunteering day

Eye tests

Car parking

Job summary

Altro Limited in Letchworth Garden City is seeking a Project Coordinator to drive opportunities from early stage to contracting, while delivering responsive customer service across phone, email, live chat and WhatsApp. The role blends on-site training with a hybrid schedule (minimum 3 days in the office) and offers a comprehensive benefits package including pension, life assurance and generous holiday.

You will work with internal teams to research projects, capture feedback, and maintain

Qualifications

• Strong commercial awareness and business acumen.
• Excellent communication and interpersonal skills.
• Confident initiating conversations and building relationships with customers and influencers.
• Highly organised with the ability to manage multiple priorities.
• Strong attention to detail and commitment to data quality.
• Proactive, self-motivated and results-focused.
• Positive team player who enjoys collaborating with colleagues.
• Adaptable and open to change, with a naturally curious mindset.
• Professional, trustworthy and committed to personal development.

Responsibilities

• Manage and progress project opportunities through the sales pipeline, focusing on contracting stage.
• Conduct outbound project-tracking calls and record outcomes in CRM.
• Identify and engage key stakeholders across the DMU.
• Protect specifications at risk through objection handling and communication.
• Deliver exceptional customer service via phone, email, live chat and WhatsApp.
• Identify additional sales opportunities and strengthen customer relationships.
• Maintain accurate project and customer data to support planning and insight.
• Use Glenigan and other resources to research projects and generate leads.
• Gather customer feedback through Altro Voice of the Customer and other activities.
• Support the wider Internal Sales team with coaching and best practices.
• Monitor competitor activity and communicate Altro's differentiators.
• Share market intelligence with the wider business.
• Collaborate with internal stakeholders to ensure a seamless customer experience.

Skills

Commercial awareness

Communication skills

Prospecting & relationship building

Organisation & multitasking

Attention to detail

Proactive attitude

Team player

Adaptability

Professionalism

Job description

Altro Limited in Letchworth Garden City is seeking a Project Coordinator to drive opportunities from early stage to contracting, while delivering responsive customer service across phone, email, live chat and WhatsApp. The role blends on-site training with a hybrid schedule (minimum 3 days in the office) and offers a comprehensive benefits package including pension, life assurance and generous holiday.

You will work with internal teams to research projects, capture feedback, and maintain