Hybrid Customer Service Agent for Next-gen Energy

Aira; Manchester; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Health Cash Plan

Reward Gateway (shopping discounts)

Life insurance

25 days annual leave

Free onsite parking

Job summary

Aira is hiring a Customer Service Agent in Manchester. You will ensure exceptional customer satisfaction through effective communication and issue resolution, working closely with various teams to maintain a smooth customer journey.

This hybrid role, Monday to Friday, combines our Manchester hub with remote work, offering a competitive salary and benefits to support professional growth in a fast-growing scale-up across international markets.

Responsibilities

• Answer queries and concerns
• Delivering company information
• Resolving customer issues and giving updates
• Having a proactive attitude and deliver excellent customer service
• Support and work closely with technicians to ensure capacity is most effectively resourced.
• Support Team Leads to find improved ways of working.

Job description

Aira is hiring a Customer Service Agent in Manchester. You will ensure exceptional customer satisfaction through effective communication and issue resolution, working closely with various teams to maintain a smooth customer journey.

This hybrid role, Monday to Friday, combines our Manchester hub with remote work, offering a competitive salary and benefits to support professional growth in a fast-growing scale-up across international markets.