Customer Service Agent

Aira; Manchester; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Health Cash Plan

Reward Gateway (shopping discounts)

Life insurance

25 days annual leave

Free onsite parking

Job summary

Aira is hiring a Customer Service Agent in Manchester. You will ensure exceptional customer satisfaction through effective communication and issue resolution, working closely with various teams to maintain a smooth customer journey.

This hybrid role, Monday to Friday, combines our Manchester hub with remote work, offering a competitive salary and benefits to support professional growth in a fast-growing scale-up across international markets.

Responsibilities

• Answer queries and concerns
• Delivering company information
• Resolving customer issues and giving updates
• Having a proactive attitude and deliver excellent customer service
• Support and work closely with technicians to ensure capacity is most effectively resourced.
• Support Team Leads to find improved ways of working.

Job description

About Aira

We are a next-generation home energy champion. We passionately believe that creating smart, sustainable homes, and a world class working environment is our way to make a positive impact in the world.

Aira's mission is to advance the next generation of home energy solutions, creating intelligent, sustainable homes for a meaningful impact. Starting with innovative heat pumps, it will evolve into a comprehensive, intelligent clean energy-tech system and include dynamic electrical tariffs, cutting-edge home solar systems, and advanced battery storage solutions.

About The Role Of Customer Service Agent At Aira

Due to growth, we are seeking a dedicated and customer-focused person to join our team. At Aira, the role of the Customer Service Agent is to be responsible for ensuring exceptional customer satisfaction through efficient communication and effective issue resolution. This role requires close collaboration with various teams and colleagues to guarantee a seamless and positive customer experience.

What you'll be doing as a Customer Service Agent

• Answer queries and concerns
• Delivering company information
• Resolving customer issues and giving updates
• Having a proactive attitude and deliver excellent customer service
• Support and work closely with technicians to ensure capacity is most effectively resourced.
• Support Team Leads to find improved ways of working.

What is in it for you as a Customer Service Agent?

• £28,800 per year salary
• 25 days annual leave + bank holidays
• Health Cash Plan
• Reward Gateway (shopping discounts)
• Life insurance
• Gain hands-on experience in a fast-growing scale-up, with career advancement opportunities.
• Collaborate with diverse teams across international markets and launch products globally.
• Free onsite parking
• This is a hybrid role, Monday to Friday, with time split between our Manchester hub and working from home.

At Aira, We're not just champions of next-generation energy, we're champions in Diversity and Inclusion too. We believe that a diverse workforce sparks innovation and creativity and enables us to better serve our customers and communities. We encourage individuals from all backgrounds, cultures, and perspectives to join our team. We will never accept any form of discrimination and believe that together, we can drive a new era for our people and planet.