Hybrid Customer Service Agent — Energy Tech

Aira; Greater Manchester; Hybrid; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Health Cash Plan

Reward Gateway (shopping discounts)

Life insurance

Free onsite parking

Hybrid role

Career advancement opportunities

25 days annual leave

Job summary

Aira in Manchester is seeking a customer service agent to ensure exceptional satisfaction through effective communication and issue resolution. You will collaborate with technicians and teams to provide timely updates and solutions, while representing the company's energy-smart mission.

This hybrid role offers 25 days leave, health plan, life insurance, and rewards across international markets. Apply early as we may close the role when the right candidate is found.

Responsibilities

• Answer queries and concerns
• Delivering company information
• Resolving customer issues and giving updates
• Having a proactive attitude and deliver excellent customer service
• Support and work closely with technicians to ensure capacity is most effectively resourced.
• Support Team Leads to find improved ways of working.

Job description

Aira in Manchester is seeking a customer service agent to ensure exceptional satisfaction through effective communication and issue resolution. You will collaborate with technicians and teams to provide timely updates and solutions, while representing the company's energy-smart mission.

This hybrid role offers 25 days leave, health plan, life insurance, and rewards across international markets. Apply early as we may close the role when the right candidate is found.