Hybrid Customer Service Agent - Financial Recovery Support

School Result; Worthing; Hybrid; GBP 24,373 - 29,790; Full time

Job summary

A law firm specializing in litigation is seeking Customer Service Agents in Worthing. This hybrid role offers a starting salary of £27,082/year with potential monthly performance bonuses. Candidates will handle inbound and outbound calls, providing exceptional service while supporting vulnerable customers in managing repayment plans. MCS emphasizes structured training, career development, and a supportive environment. Apply if you have a customer service background and can meet quality standards.

Qualifications

• Customer service or call centre experience preferred.
• Comfortable working in a professional and busy environment.
• Ability to meet KPIs and quality standards.

Responsibilities

• Handle inbound and dialler-based outbound calls.
• Provide exceptional customer service via telephone.
• Support vulnerable customers with tailored repayment plans.

Skills

Customer service experience

Strong listening skills

Empathetic communication

Job description

A law firm specializing in litigation is seeking Customer Service Agents in Worthing. This hybrid role offers a starting salary of £27,082/year with potential monthly performance bonuses. Candidates will handle inbound and outbound calls, providing exceptional service while supporting vulnerable customers in managing repayment plans. MCS emphasizes structured training, career development, and a supportive environment. Apply if you have a customer service background and can meet quality standards.