Hybrid Client Support Specialist

The Depository Trust & Clearing Corporation (DTCC); Wrexham; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Comprehensive health and life insurance

Pension

Paid Time Off

Flexible/hybrid model of 3 days onsite and 2 days remote

Job summary

A leading financial services firm in Wrexham is seeking a Client Support professional to manage client inquiries and ensure smooth issue resolution. This role requires a minimum of 2 years in a client-focused position, excellent communication skills, and the ability to build strong relationships. Candidates will engage with internal teams to enhance client satisfaction. The firm offers a salary range of £27,000 to £29,000 plus bonuses, comprehensive benefits, and a hybrid work model, reflecting a dedication to employee development and workplace diversity.

Qualifications

• Minimum of 2 years of relevant professional experience in a client support or service-oriented role.
• Equivalent combination of education and experience will also be considered.

Responsibilities

• Respond to incoming client inquiries via phone, email, and web portal.
• Monitor, analyze, and communicate client updates and resolutions promptly.
• Draft and distribute client notifications regarding system downtime or service disruptions.
• Contribute to process improvement initiatives that enhance operational efficiency.
• Represent the Client Support team during Major Incident Management calls.

Skills

Exceptional verbal and written communication skills in English

Strong interpersonal and active listening skills

Proven troubleshooting and analytical abilities

Demonstrated customer service orientation

Meticulous attention to detail

Sound decision-making skills

Education

Bachelor’s degree preferred

Job description

A leading financial services firm in Wrexham is seeking a Client Support professional to manage client inquiries and ensure smooth issue resolution. This role requires a minimum of 2 years in a client-focused position, excellent communication skills, and the ability to build strong relationships. Candidates will engage with internal teams to enhance client satisfaction. The firm offers a salary range of £27,000 to £29,000 plus bonuses, comprehensive benefits, and a hybrid work model, reflecting a dedication to employee development and workplace diversity.