Customer Service Executive — Financial Services (Hybrid)

Sanderson; England; Hybrid; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Private healthcare

Pension contributions

Study support for industry courses

Income protection

Onsite gym

Job summary

Sanderson is seeking a Customer Service Executive in West Sussex to deliver outstanding support for a leading financial services provider. The role combines customer contact across phone, email and live chat with a proactive problem-solving focus.

You will handle inquiries, develop product knowledge, and contribute to service improvements while maintaining high standards of accuracy and compliance. Hybrid working arrangements are available.

Qualifications

• Experience in customer service or contact centre.
• Financial services experience is a plus but not required.
• Excellent written and verbal communication skills.

Responsibilities

• Be the first point of contact for customers and members.
• Handle enquiries across phone, email and live chat.
• Work with internal teams to resolve complex queries.
• Suggest ideas to improve service delivery and efficiency.
• Build knowledge of financial products, compliance and best practices.

Skills

Customer service

CRM systems

Microsoft Office

Communication skills

Problem solving

Tools

CRM systems

Microsoft Excel

Job description

Sanderson is seeking a Customer Service Executive in West Sussex to deliver outstanding support for a leading financial services provider. The role combines customer contact across phone, email and live chat with a proactive problem-solving focus.

You will handle inquiries, develop product knowledge, and contribute to service improvements while maintaining high standards of accuracy and compliance. Hybrid working arrangements are available.