Customer Consultant

The Recruitment Consultancy Ltd; Worthing; On-site; GBP 19,200 - 20,200; Full time

Benefits offered by this job

Gym membership

Health care cash back plan

Private health care

Travel insurance

Pension

22 days holiday plus bank holidays

Free on site well-being activities

Job summary

A dynamic law firm in Worthing is seeking Customer Consultants to join their team. This telephone-based role involves assisting customers by tailoring repayment plans according to their financial situation. Ideal candidates will have excellent communication skills and a customer-focused attitude. The firm offers extensive training, genuine career prospects, and great benefits including gym membership and health care plans. Starting salary is £19,200, increasing to £20,200 after probation, with a bonus potential of up to 35%.

Qualifications

• Experience in customer service from any industry is beneficial.
• A fair and ethical approach to helping customers.

Responsibilities

• Speak to customers to understand their financial situations.
• Tailor repayment plans to suit individual needs.
• Work in a busy call center environment.

Skills

Excellent communication skills

Professional customer-focused attitude

Job description

We are recruiting on behalf of our client, a fast growing, dynamic law firm based in Worthing who are looking to add to their team of Customer Consultants. There are a number of positions available - the company offer genuine career prospects and this has led to a number of internal promotions and departmental reorganisations. As you can therefore tell, this is the chance to join a company where you have a genuine opportunity of a long term career - and as they offer extensive training, you don't even necessarily need any office experience.

Overview

The company specialises in litigation and are the market leaders in the credit management field, particularly the servicing of purchased debt. Your role will be to speak to customers, understand their individual situation, go through their income and expenditure and tailor a repayment plan to suit their needs. This role would suit someone who has a fair and ethical approach and who would like to help people on their road to financial recovery and make a real difference to the customers you interact with. This is a 100% telephone based role, inbound and outbound, working in a busy, exciting call centre environment where you will be fully supported by a team of colleagues.

Responsibilities

You will need to be able to demonstrate excellent communication skills and a professional customer focused attitude and your experience can come from any industry e.g. retail.

Qualifications

The group's vision is to be 'the best at what they do' and they invest heavily in their people to retain, develop and motivate each individual offering them the opportunity to succeed.

Benefits

You will be entitled to loads of great benefits, such as gym membership, health care cash back plan and private health care, travel insurance, pension, 22 days holiday plus bank holidays, free on site well-being and health activities plus much, much more.

The starting salary for this role is £19,200 increasing to £20,200 on passing probation plus you will have the opportunity to earn a bonus up to 35% of this salary should you achieve your quality, customer and commercial targets.

Working Hours

The hours for this role are 40 hours per week and will work on a rotating shift pattern of one week on morning shifts and one week of afternoon shifts between the hours of 8am - 8pm. One in three Saturdays, 9am - 1pm.

This opportunity is advertised by The Recruitment Consultancy which is operating as an Employment Agency.