Hybrid Customer Service Advisor — Tax Help & Support

HM Revenue and Customs; Glasgow; Hybrid; GBP 20,000 - 28,000; Full time

Job summary

A government department in the UK is looking for a dedicated Customer Service Advisor to join their support team in Glasgow. You will provide first-rate service to customers over the phone, email, and web chat. The role offers comprehensive training, opportunities for advancement, and a hybrid work model. Ideal candidates should possess strong communication skills and a passion for helping others. Flexible and part-time options are available, making this a rewarding opportunity to make a positive impact.

Benefits

Structured training and development opportunities

Flexible working hours

Work from home options

Qualifications

• Comfortable talking on the phone with customers.
• Ability to write up notes effectively.
• Resilience in a demanding environment.

Responsibilities

• Provide essential advice and assistance predominantly over the phone.
• Help customers pay the correct amount of tax.
• Manage customer records and provide web support.

Skills

Verbal communication

Written communication

Basic maths skills

Customer service dedication

Job description

A government department in the UK is looking for a dedicated Customer Service Advisor to join their support team in Glasgow. You will provide first-rate service to customers over the phone, email, and web chat. The role offers comprehensive training, opportunities for advancement, and a hybrid work model. Ideal candidates should possess strong communication skills and a passion for helping others. Flexible and part-time options are available, making this a rewarding opportunity to make a positive impact.