Part-Time Customer Services Advisor (Housing) 26.25 Hours

Rhp; Teddington; On-site; GBP 17,000 - 22,000; Part time

Job summary

Rhp in the United Kingdom is seeking a part-time Customer Services Advisor to support housing tenants by answering queries across channels and providing tenancy advice and guidance.

The role offers 26.25 hours per week with training provided. Prior contact centre experience is preferred, housing knowledge is desirable, and a commitment to excellent customer service is essential. Closing date: 1 November.

Qualifications

• Experience in customer service or contact centre environments.
• Ability to use digital channels to support customers.

Responsibilities

• Provide tenancy support and housing advice to tenants.
• Resolve customer enquiries across channels in a timely and friendly manner.

Skills

Customer service

Contact centre experience

Job description

We’re looking for a part-time Customer Services Advisor to resolve customer enquiries in our Housing Team efficiently by providing tenancy support and advice.

A typical day for you would include providing stellar service through all channels. You’ll use your energy, knowledge, and enthusiasm to answer customer queries, always being proactive and looking for ways to help them.

You’ll be digitally savvy with contact centre experience and ideally housing knowledge - but this is not essential as full training will be given before the spotlight’s on you.

The hours for this role are:

Monday, Tuesday and Thursday, 7.25 hours

Friday, 5.25 hours

When we're hiring, we look for people who connect with our KOSMIHC values:

• We know our stuff
• We make it happen

You can find a full description of our values here

Feel a connection?

Closing date for applications is 1 November.

Part-time Customer Services Advisor (Housing) 26.25 hours Teddington, UK