Hybrid Customer Service Advisor – Publishing

Hachette UK Distribution Limited; East Hagbourne; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

35 days annual holiday

Pension Plan

Family policy including maternity, p…”

Discounts on books

Cycle to Work

Eye care vouchers

Free onsite parking

Free tea and coffee

Training library

Mentoring programs

Staff events

Employee networks

Community days

Job summary

Hachette UK Distribution Limited is seeking a Customer Service professional to join our team in Didcot. You will respond to emails and calls, process orders, coordinate deliveries, and handle refunds while maintaining high service standards.

The role offers hybrid working (minimum 2 days in the office), with 35 hours per week, typically 9am–5pm. You will collaborate across teams to improve customer and publisher experiences and meet targets.

Qualifications

• Experience in customer service or call center environments is preferred.
• Strong communication and problem-solving skills are essential.
• Able to manage multiple tasks and priorities with attention to detail.

Responsibilities

• Respond to emails and telephone calls, process orders, coordinate deliveries, and organise collections with carriers.
• Investigate claims (shortages, damages) and issue refunds as part of workload.
• Collaborate with Operations and Credit Services teams to resolve publisher and customer issues.

Job description

Hachette UK Distribution Limited is seeking a Customer Service professional to join our team in Didcot. You will respond to emails and calls, process orders, coordinate deliveries, and handle refunds while maintaining high service standards.

The role offers hybrid working (minimum 2 days in the office), with 35 hours per week, typically 9am–5pm. You will collaborate across teams to improve customer and publisher experiences and meet targets.