Hybrid Customer Service Advisor – Own Accounts & Solutions

Brellis Recruitment Ltd; Warwick; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual bonus

25 days holiday plus bank holidays

Company share scheme

One day per week working from home

Pension scheme

Staff discount on company products

Rewards and discounts portal

Wellbeing programme with calendar

Mental health support advisers

Long service awards

Job summary

Brellis Recruitment Ltd is recruiting for a Customer Service Advisor to join a well-known international manufacturer in Warwick. You will manage your own accounts, handle calls, emails and orders via SAP, and build strong relationships with trade customers and distributors.

The role offers a competitive salary above the typical customer service level, an annual bonus, and a comprehensive benefits package. Expect a 37.5 hour week with an early finish on Fridays and the option to work one day per

Qualifications

• Solid office based customer service experience, such as B2B, order processing, trade counter, aftersales or contact centre.
• SAP experience is a big plus, and a similar ERP or order processing system will be considered
• Confident on the phone and clear and professional in writing. Comfortable juggling several queries at once
• Good with Excel, Word and Outlook, and quick to pick up new systems
• Dependable and committed, someone the team can count on
• A good standard of education, such as GCSEs or equivalent

Responsibilities

• Handling customer service calls, emails and tickets, with live chat on the way
• Helping customers identify products, product codes, spare parts and compatibility
• Owning your own accounts, processing orders accurately on SAP and keeping customers updated through to delivery
• Dealing with queries on availability, pricing and deliveries
• Being the first line of support for warranty, quality and spares queries, resolving them first time where you can and escalating complex cases to the Customer Care Team Leader
• Sending out product information, completing product registrations and keeping customer records accurate
• Working with internal teams and external partners to close investigations quickly
• Putting forward ideas to improve the customer service process

Skills

Customer service experience

SAP experience

Excel proficiency

Oral & written communication

Account management

Education

GCSEs or equivalent

Tools

SAP ERP

Job description

Brellis Recruitment Ltd is recruiting for a Customer Service Advisor to join a well-known international manufacturer in Warwick. You will manage your own accounts, handle calls, emails and orders via SAP, and build strong relationships with trade customers and distributors.

The role offers a competitive salary above the typical customer service level, an annual bonus, and a comprehensive benefits package. Expect a 37.5 hour week with an early finish on Fridays and the option to work one day per