Customer Service Advisor

E3 Recruitment; Brighouse; Sur place; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

8% pension

Enhanced maternity/paternity leave

Cycle to Work Scheme

Résumé du poste

E3 Recruitment in Wakefield partners with a leading UK manufacturer to recruit a Customer Service Advisor. The role offers 37 hours per week (7am – 4pm) and a salary up to £30,000, with an 8% pension and enhanced maternity/paternity leave.

You will manage customer enquiries, process orders, coordinate with internal and external teams, and support fulfilment, installations, and returns while driving improvements to the customer experience.

Qualifications

• Experience as a Customer Service Advisor or similar within a manufacturing organisation.
• Ability to communicate effectively across multiple channels (phone, email, face-to-face).
• Experience with order processing software and CRM systems.
• Previous experience as a Customer Service Advisor in a B2B environment.

Responsabilités

• Deliver outstanding customer service and manage customer enquiries through to resolution.
• Process and coordinate customer orders, ensuring accuracy and on-time delivery.
• Liaise with internal teams and external partners to support fulfilment, logistics, and installations.
• Provide customers with regular updates on orders, deliveries, and service requests.
• Manage returns, complaints, and non-conformance issues, ensuring effective resolution.
• Coordinate sample requests and maintain accurate customer records.
• Support continuous improvement by identifying trends and opportunities to enhance customer experience.

Connaissances

Customer service

Multichannel communication

Order processing software

CRM systems

B2B experience

Description du poste

Up to £30k salary + 8% pension + Enhanced Maternity & Paternity are just a few of the benefits a Customer Service Advisor will gain whilst working for this leading manufacturer.

We have partnered with a global manufacturing organisation who represents multiple brands sold in 23 sales outlets across Europe.

This employer operates out of Wakefield and are now looking to add a Customer Service Advisor to their team.

Key responsibilities of the Customer Service Advisor will include:

• Deliver outstanding customer service and manage customer enquiries through to resolution.
• Process and coordinate customer orders, ensuring accuracy and on-time delivery.
• Liaise with internal teams and external partners to support fulfilment, logistics, and installations.
• Provide customers with regular updates on orders, deliveries, and service requests.
• Manage returns, complaints, and non-conformance issues, ensuring effective resolution.
• Coordinate sample requests and maintain accurate customer records.
• Support continuous improvement by identifying trends and opportunities to enhance customer experience.

We are keen to receive applications from individuals who possess:

• Experience as a Customer Service Advisor or similar within a manufacturing organisation
• Ability to communicate effectively across multiple channels (phone, email, face-to-face)
• Experience and proficiency with order processing software and CRM systems
• Previous experience as a Customer Service Advisor in a B2B environment

Salary & Benefits:

• Up to £30,000 per annum
• 8% pension (3% employer contribution)
• Enhanced Maternity & Paternity leave
• 37 hours a week (7am - 4pm)
• 24 days annual leave entitlement
• Cycle to Work Scheme