Customer Service Advisor | Career Growth & Benefits

SVB Solutions; Warwick; Presencial; GBP 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private healthcare through BUPA

Medicash healthcare cash plan

Employee Assistance Programme

Life assurance

Critical illness cover

Staff discounts

Long-service awards

Regular social events

Resumo da oferta

SVB Solutions in Warwick is seeking a Customer Service Advisor to join a friendly team. You will handle enquiries across channels, resolve issues with care and maintain accurate records to support exceptional customer experiences.

The role offers a Monday–Friday schedule with no weekends, a starting salary of £26,326 per year, and benefits including private healthcare, life cover and staff discounts. Strong communication and IT skills are essential.

Qualificações

• Excellent communication and interpersonal skills.
• Experience in customer service, contact centres or helpdesk environments is desirable.

Responsabilidades

• Provide friendly, professional customer service across multiple channels.
• Handle inbound and outbound calls and respond promptly to enquiries.
• Investigate and resolve customer queries with care.
• Maintain accurate customer records and documentation.
• Collaborate with colleagues to meet service standards.

Conhecimentos

Excellent communication

Strong customer focus

Telephone manner

IT skills

Ferramentas

Microsoft Office

CRM systems

Descrição da oferta de emprego

SVB Solutions in Warwick is seeking a Customer Service Advisor to join a friendly team. You will handle enquiries across channels, resolve issues with care and maintain accurate records to support exceptional customer experiences.

The role offers a Monday–Friday schedule with no weekends, a starting salary of £26,326 per year, and benefits including private healthcare, life cover and staff discounts. Strong communication and IT skills are essential.