Senior Customer Service Advisor: Lead & Mentor (Remote)

Sedgwick Claims Management Services Ltd; United Kingdom; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

SIPP pension

25 days holiday

Flexible working

Private healthcare

Life assurance

Employee assistance programme

Wellbeing and discounts

Job summary

Sedgwick Claims Management Services Ltd is seeking a Senior Customer Service Advisor for a remote UK role. You will handle complex customer queries via calls and emails, delivering exceptional service while upholding our brand values.

The role includes mentoring junior advisors and contributing to team success in a flexible, home-based setting. Ideal candidates are fluent in English with strong communication, problem-solving, and multitasking abilities.

Qualifications

• Bilingual proficiency in English (written and spoken).
• Strong customer service experience with ability to resolve complex queries.
• Excellent data entry accuracy and attention to quality standards.
• Ability to manage high volumes of calls and emails without sacrificing service quality.

Responsibilities

• Deliver outstanding service across calls and emails.
• Resolve issues quickly and accurately to reflect brand values.
• Mentor junior advisors and share best practices to drive team success.
• Lead by example in a dynamic, remote work environment.

Skills

Bilingual English

Customer service

Attention to detail

Multitasking

Problem solving

Office 365

Industry experience

Interpersonal skills

Team collaboration

Leadership mentoring

Education

GCSE or equivalent

Tools

Office 365

Job description

Sedgwick Claims Management Services Ltd is seeking a Senior Customer Service Advisor for a remote UK role. You will handle complex customer queries via calls and emails, delivering exceptional service while upholding our brand values.

The role includes mentoring junior advisors and contributing to team success in a flexible, home-based setting. Ideal candidates are fluent in English with strong communication, problem-solving, and multitasking abilities.