Insurance Customer Service Advisor - Hybrid (Office/Home)

Howden; Cheltenham; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Howden in the UK is seeking a Customer Service Advisor for our Commercial Schemes - Landlords team. You’ll handle customer enquiries by phone and email, process policy documentation, and maintain accurate records in a fast-paced, support-focused environment.

The role requires at least 12 months of customer service experience, solid administration skills and comfort with high call volumes. Training is provided, and a hybrid pattern (3 days in the office, 2 at home) follows after onboarding.

Qualifications

• Minimum 12 months' customer service experience.
• Previous administration experience.
• Comfortable working in a telephone-based environment.
• Experience handling high volumes of customer enquiries.

Responsibilities

• Handle customer enquiries by phone and email in a professional manner
• Manage a high volume of incoming calls and provide excellent customer service
• Process policy documentation and customer requests accurately
• Update and maintain customer records and systems
• Process payments in line with company procedures
• Prioritise workloads to meet service standards and deadlines
• Escalate complex queries when required
• Participate in team meetings and training sessions

Skills

Customer service

Administration

Telephone handling

Attention to detail

Education

GCSEs including Maths & English

Job description

Howden in the UK is seeking a Customer Service Advisor for our Commercial Schemes - Landlords team. You’ll handle customer enquiries by phone and email, process policy documentation, and maintain accurate records in a fast-paced, support-focused environment.

The role requires at least 12 months of customer service experience, solid administration skills and comfort with high call volumes. Training is provided, and a hybrid pattern (3 days in the office, 2 at home) follows after onboarding.