Hybrid Customer Service Advisor

Swale Borough Council; Sittingbourne; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free parking

LGPS pension

Staff events

Cycle to work

Season ticket loan

Life assurance

Employee Assistance Programme

Job summary

Swale Borough Council is recruiting a full-time Customer Service Advisor to handle a high volume of enquiries by telephone, email and face-to-face at the Sheppey and Sittingbourne reception areas. You will provide accurate information using council systems, delivering a courteous and proactive service to residents.

The role operates 34 hours per week with pattern Monday–Thursday 9am–5pm and Friday 9am–1pm, offering a flexible hybrid working policy and a supportive local authority environment in

Qualifications

• GCSE standard or equivalent, including English & Maths (4+).
• Minimum 6 months in a contact centre or similar role with call handling.
• Strong communication skills and ability to listen and explain clearly.
• Proficient keyboard typing and ability to work across computer systems.

Responsibilities

• Respond to enquiries by telephone, email and in person.
• Talk and type simultaneously to record accurate information.
• Deliver a professional, empathetic customer-focused service.
• Be adaptable and resilient under pressure.
• Assist residents at Swale Borough Council reception points (Sheppey/Sittingbourne).
• Work in a hybrid/office environment with other team members.

Skills

Communication

Typing while talking

Keyboard skills

IT skills

Calm under pressure

Teamwork

Education

GCSE English & Maths (grade 4+)

Tools

Phone system

Job description

Swale Borough Council is recruiting a full-time Customer Service Advisor to handle a high volume of enquiries by telephone, email and face-to-face at the Sheppey and Sittingbourne reception areas. You will provide accurate information using council systems, delivering a courteous and proactive service to residents.

The role operates 34 hours per week with pattern Monday–Thursday 9am–5pm and Friday 9am–1pm, offering a flexible hybrid working policy and a supportive local authority environment in