Customer Service Advisor

Airband Community Internet; Droitwich Spa; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading internet service provider is seeking a Customer Service Advisor to enhance customer satisfaction through effective communication and problem-solving. The role involves responding to queries via various channels and ensuring excellent service delivery. Join a dynamic team focused on improving customer experiences while enjoying benefits like hybrid working and paid leave.

Benefits

25 days of paid leave

5% pension contribution

Customer referral bonus

Free Broadband

20% off EE services

Cycle to work scheme

Healthcare and medical insurance

Employee discount platform

Qualifications

• Minimum 6 months of customer service / contact centre experience.
• Clear understanding of Customer Service excellence.

Responsibilities

• Troubleshooting and investigating customer complaints.
• Responding to telephone and social media messages.
• Ensuring a high level of customer service is delivered.

Skills

Communication

Customer Service

Problem Solving

Empathy

Job description

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Airband Community Internet provided pay range

This range is provided by Airband Community Internet. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Airband Community Internet

Job type: Full-Time (37.5 hours per week)

About the opportunity

The position will be responsible for providing a pivotal point of contact for Airband customers, a varied role that will involve responding to queries via email, phone, and social media, all backed up with detailed administration streams. You will Provide excellent customer service whilst assisting in varied technical fact-finding conversations.

As Customer Service Advisor you will have a confident telephone manner, be able to communicate with a variety of Customers and queries. Be a quick thinker and have a great understanding of customer service excellence. You will be comfortable with life cycle of our customers queries and be on hand to offer rapid solutions.

More about Airband

Airband is an internet service provider bringing highspeed broadband to rural communities across the regions that we operate. Having built the network our strategic focus is to increase our customer connections and we are looking for talented individuals to join us at this crucial time in our journey.

What will the role look like?

• Troubleshooting and investigating customer complaints.

• Responding to telephone and social media messages

• Ensuring a high level of customer service is delivered at all times.

• Answering calls within agreed SLAs

• You will undertake administrative tasks within the office, process cancellations, and support the retentions team.

• Represent the face of Airband, always providing a pleasant customer manner and contributing to the achievement of Airband's goals and targets.

What we need from you?

We are looking for someone who is confident in their communication, has excellent people skills, and can put themselves in the customer's shoes and deliver an empathetic service.

Minimum 6 months of customer service / contact centre experience

Be willing to learn within the role,

Ability to problem solve.

Clear understanding of Customer Service excellence

Experience in Telecoms, ISP, Utilities is advantageous but not crucial as training will be given,

A background in sales in alignment with deadlines and measurable results.

The Package?

• 25 days of paid leave a year rising to 30 plus bank holidays with service.

• 5% Airband pension plus a minimum 3% employee contribution.

• Customer referral bonus - a thank you for every customer you send our way.

• We offer hybrid working – a mix of working from home and in the office.

• Free Broadband - If you are in our coverage, you can benefit from free broadband with us!

• 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.

• Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)

• Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!

• Refer a friend reward scheme – a selection of great rewards to choose from!

Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving license may be required for positions that require you to be out in the field as part of the role.

Agencies Please Note: Airband are not looking to engage in Recruitment support for this position.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Telecommunications

Referrals increase your chances of interviewing at Airband Community Internet by 2x

Get notified about new Customer Service Advisor jobs in Droitwich Spa, England, United Kingdom.

Worcester, England, United Kingdom 6 days ago

Worcester, England, United Kingdom 4 days ago

Worcestershire, England, United Kingdom 3 weeks ago

Birmingham, England, United Kingdom 5 days ago

Stratford-Upon-Avon, England, United Kingdom 1 month ago

Customer Service Advisor (FTC until 01/08/2025)

Droitwich Spa, England, United Kingdom 2 days ago

Worcestershire, England, United Kingdom 2 weeks ago

Marcus by Goldman Sachs, Customer Support Agent, Birmingham

West Midlands, England, United Kingdom 2 weeks ago

Family Services Contact Centre Agent 1 (Ref: 5306)

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 1 week ago

Alcester, England, United Kingdom 1 month ago

Birmingham, England, United Kingdom 2 weeks ago

Marcus by Goldman Sachs, Complaints Specialist, Birmingham

West Midlands, England, United Kingdom 2 weeks ago

Knightsbridge, England, United Kingdom 1 month ago

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 4 days ago

Worcester, England, United Kingdom 1 month ago

Worcester, England, United Kingdom 1 month ago

Worcestershire, England, United Kingdom 3 days ago

Warwick, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 2 months ago

Customer Service Representatives, Edgbaston Stadium

Birmingham, England, United Kingdom 5 days ago

West Midlands, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 1 week ago

Customer Satisfaction and Service Manager (Midlands)

West Midlands, England, United Kingdom 1 week ago

Evesham, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.