Customer Service Advisor

Moto; Dunstable; Hybrid; GBP 27,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor to deliver exceptional service and create positive customer experiences. The role involves handling customer queries across various channels while maintaining a professional and empathetic approach. Join a supportive team with career development opportunities in a hybrid working environment.

Benefits

Up to 10% bonus

25 days holiday

Up to 60% discounts

Enhanced maternity and paternity benefits

Pension and sick pay

Life assurance

Funding for qualifications

Qualifications

• Experience within a similar Customer Service role.
• Excellent communication skills, both written and verbal.

Responsibilities

• First point of contact for customers across multiple channels.
• Handle queries efficiently and maintain a positive brand presence.

Skills

Communication

Problem-solving

Interpersonal skills

Tools

CRM systems

Job description

Customer Service Advisor
£26,500 per year
Hybrid: Work from home and our office
37.5 hours per week: Monday to Friday, 9am–5pm

Are you passionate about delivering exceptional service and creating positive customer experiences? We're looking for a Customer Service Advisor to join our team, acting as the voice of our company and ensuring every interaction reflects our values.

What we offer:

Competitive salary & benefits: Up to 10% bonus
Generous time off: 25 days holiday
Exclusive discounts: Up to 60% off for you, your partner, and loved ones
Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance
Career development: Fantastic training opportunities, including funding for qualifications

Why join us?

• Be part of a supportive and dynamic team
• Thrive in a hybrid working environment that values flexibility
• Develop your skills with career progression opportunities

Your responsibilities: You’ll be the first point of contact for our customers across multiple channels, including email, telephone, social media, and online reviews. You'll tackle queries efficiently, handle challenging situations with empathy and professionalism, and maintain a positive brand presence in everything you do.

What you bring:

• Experience within a similar Customer Service role
• Excellent communication skills, both written and verbal
• A customer-first attitude with strong interpersonal skills
• Problem-solving expertise and the ability to handle queries under pressure
• Confidence using digital tools and CRM systems
• Adaptability to changing processes and technologies

If you have previous experience in customer service (contact centre or multi-channel environment) and are ready to make an impact, we’d love to hear from you!

At our company, your unique talents are valued—we’re committed to creating a workplace where everyone has the opportunity to grow and succeed.

Ready to be part of something meaningful? Apply today!