Part-Time Customer Service Advisor

Miele GB; Abingdon; On-site; GBP 25,000 - 27,000; Part time

Job summary

A leading company in premium appliances seeks a dedicated Part-time Customer Service Advisor in Abingdon. The role involves delivering top-tier service, handling complaints, and maintaining effective communication within the customer service network. Ideal candidates are problem solvers with strong communication skills and a passion for customer satisfaction. Flexibility in working hours is required, with potential for hybrid working.

Benefits

Evolving pay and bonus package

Career development support

Qualifications

• Experience in administration and customer service.
• IT literate and quick to learn new systems.

Responsibilities

• Deliver exceptional after-sales service to customers.
• Address and resolve customer complaints promptly.
• Manage administrative duties related to service and sales orders.

Skills

Problem Solving

Communication

Customer Service

Job description

Based at our headquarters in Abingdon, Oxfordshire, we are seeking a dedicated Part-time Customer Service Advisor to join our Customer Service delivery team. This role is pivotal in ensuring our domestic customers receive top-tier service and support throughout their lifecycle with Miele products.

Who are we?

Miele is a world leader in the production of premium domestic and commercial appliances. We take immense pride in the quality of our appliances and all aspects of customer service.

Founded in 1899 as a family company, Miele follows its Immer Besser ‘Forever Better’ brand promise, striving to be “forever better” than our competitors and ourselves.

About The Role

The role involves ensuring that customer queries, problems, and questions are answered to a high standard, delivering a quality experience driven by passionate individuals committed to excellent customer service.

Key Responsibilities:

1. Deliver Premium Customer Service: Engage with customers to provide exceptional after-sales service, meeting their needs professionally and efficiently.
2. Complaint Handling: Address and resolve customer complaints promptly, turning negative experiences into positive ones to retain customer relationships.
3. Communication and Customer Service Network: Maintain strong, aligned communication between the global Contact Centre, local team, and field-based colleagues to ensure seamless service.
4. Administrative Tasks: Manage administrative duties related to service and sales orders, and appliance needs.

About You

You are passionate about problem-solving and exceeding customer expectations. You have experience in administration and customer service, with professional communication skills to build rapport and trust. The role requires independence, resilience, and adaptability to customer needs. You should be IT literate, quick to learn new systems, and able to work well within a team.

Working Hours and Benefits

This is a part-time role with defined hours. Flexibility may be required within the hours of 08:00 and 18:00, Monday to Friday.

We offer a full-time starting salary of £25,000 - £27,000, along with an evolving pay, bonus, and benefits package. The role is initially office-based, with potential for hybrid working once you are familiar with the role.

Join us to reach your potential, be respected, and perform at your best. We support your career development and value energy and pride in your work. If you excel in your field and bring enthusiasm to the team, we want to hear from you.

Please apply by sharing your CV, completing the screening questions, and telling us ‘why Miele?’ and ‘why me?’ in the cover letter section.