Hybrid Customer Service Administrator - Guildford

Faith Recruitment; Guildford; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid working opportunities

Career development opportunities

Job summary

Faith Recruitment is seeking a Customer Service Administrator in Guildford. You will handle customer enquiries, maintain records, and contribute to delivering an exceptional service. The role offers hybrid working and a salary around £25,000.

Ideal candidates are organised, with strong communication skills and a proactive, team-focused approach. Join a growing business that values its people and customers.

Qualifications

• Experience in a customer service or office-based role.
• Strong communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• Highly organised with the ability to manage multiple tasks.
• Committed to delivering exceptional customer service.
• Positive, proactive attitude and ability to work well in a team.

Responsibilities

• Deliver an outstanding customer experience at every stage of the customer journey.
• Respond to customer enquiries via telephone, email, website, and other communication channels.
• Proactively communicate with customers to provide updates and support.
• Work closely with colleagues across the business to resolve queries efficiently.
• Maintain and update customer records and databases accurately.
• Ensure all customer interactions are handled professionally and promptly.
• Support continuous improvements to customer service processes.
• Build positive and lasting relationships with customers.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Teamwork

Calm under pressure

Job description

Faith Recruitment is seeking a Customer Service Administrator in Guildford. You will handle customer enquiries, maintain records, and contribute to delivering an exceptional service. The role offers hybrid working and a salary around £25,000.

Ideal candidates are organised, with strong communication skills and a proactive, team-focused approach. Join a growing business that values its people and customers.