Hybrid Customer Relations Apprentice – Training & Growth

BSI; Greater London; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

27 days annual leave

Health insurance

Life insurance

Pension with company contribution

Car allowance

Income protection

Paid maternity leave

Paid paternity leave

Paid parental leave

Adoption leave

Compassionate leave

Paid bereavement leave

Job summary

BSI in London (Covent Garden) is offering a Customer Relations Apprentice position within the customer experience team. You will be one of the first contacts for customers, supporting members and non-members with BSI online shop purchases, updating details in CRM, and helping customers self-serve on the websites.

You will complete a Level 2 Customer Service Practitioner apprenticeship over approximately 12 months, supported by the team to ensure a successful placement and qualification outcome.

Qualifications

• You are positive, optimistic and have consistent drive for excellence.
• You use your initiative to find out more information.
• Excellent attention to detail.
• Ability to respond to queries politely and promptly via email and chat.
• Proactive and organised mindset.
• Ability to prioritise tasks.

Responsibilities

• Handle customer enquiries via phone, chat and email aiming for first-contact resolution.
• Act as a switchboard to transfer calls throughout the business.
• Process credit card payments, refunds and credits.
• Troubleshoot BSI online shop issues, ensuring resolution with support if needed.
• Maintain accurate customer records in CRM, including account creation, quotes, orders and invoices.
• Build strong relationships with customers and internal teams.

Skills

Positive attitude

Initiative

Attention to detail

Customer service

Communication

Organisational skills

Prioritisation

Job description

BSI in London (Covent Garden) is offering a Customer Relations Apprentice position within the customer experience team. You will be one of the first contacts for customers, supporting members and non-members with BSI online shop purchases, updating details in CRM, and helping customers self-serve on the websites.

You will complete a Level 2 Customer Service Practitioner apprenticeship over approximately 12 months, supported by the team to ensure a successful placement and qualification outcome.