Customer Administrator

BSI; City of Westminster; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

27 days annual leave

Health insurance

Pension plan with company contribution

Car allowance

Life insurance

Income protection

Paid parental leave

Learning and development opportunities

Job summary

BSI is seeking a Customer Administrator to join the Customer Experience team in Covent Garden. You will handle membership records, quotations, orders, invoices, credits and payments across internal systems, while delivering high-quality customer service.

The role suits someone who thrives in a fast-paced environment, with strong attention to detail and a proactive, collaborative approach to support internal stakeholders and customers.

Qualifications

• Previous experience in customer service, administration, or sales order processing.
• Excellent organisational skills and attention to detail.
• Strong communication and customer-focused approach.

Responsibilities

• Manage the administration of Membership accounts and customer records.
• Process quotations, orders, invoices, credits, refunds, and payments accurately.
• Maintain CRM systems and log customer interactions.
• Support customers through verbal and written communication channels.
• Produce monthly and ad hoc reports to identify data inconsistencies.
• Build strong relationships with internal stakeholders to meet KPIs and standards.
• Support departmental projects and continuous process improvements.
• Provide administrative support across the Customer Experience team.

Skills

Customer service

Administration

Sales order processing

Attention to detail

Microsoft Office

Communication skills

Problem solving

Team collaboration

Education

Degree level education or equivalent experience

Tools

SAP

Salesforce

Shopify

Job description

We exist to create positive change for people and the planet. Join us and make a difference too!

Job Title: Customer Administrator

Location: Covent Garden, The Acre (Hybrid)

BSI is seeking a Customer Administrator to join our Customer Experience team, supporting both internal and external customers through high quality administration, customer service, and order processing activities.

About the Role

As the Customer Administrator, you will play a key role in ensuring customer information, orders, quotations, invoices, and payments are processed accurately and efficiently across internal systems. You will work closely with internal stakeholders, support customer queries, and help drive a positive customer experience across the business.

This role would suit someone who enjoys a fast paced environment, has strong attention to detail, and takes pride in delivering excellent customer service

while managing multiple administrative tasks.

Key Responsibilities

• Manage the administration of BSI Membership accounts and customer records
• Process quotations, orders, invoices, credits, refunds, and payments accurately
• Maintain and update CRM systems ensuring all customer interactions are logged correctly
• Support customers through verbal and written communication channels
• Produce monthly and ad hoc reports to identify and resolve data inconsistencies
• Build strong working relationships with internal stakeholders across the business
• Support departmental projects and continuous process improvement initiatives
• Help achieve departmental KPIs, SLA targets, and customer service standards
• Provide administrative support across the wider Customer Experience team as needed

To be Successful in this Role, You Will Have

• Previous experience in customer service, administration, or sales order processing
• Strong organisational skills with excellent attention to detail
• Confidence using Microsoft Office, Outlook, and internal systems
• The ability to manage multiple priorities while maintaining accuracy
• Excellent communication skills and a customer focused approach
• A proactive mindset with strong ownership and problem solving abilities
• Confidence working collaboratively with both customers and internal stakeholders

Desirable Experience

• SAP experience
• Salesforce experience
• Shopify experience
• Customer Service or Business Administration qualifications/apprenticeships
• Degree level education or equivalent experience

BSI offers a competitive total reward package in an independent and varied Global environment, flexible working hours, ongoing training and development with the inclusion of 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities,and a wide range of flexible benefits that you can tailor to suit your lifestyle.

Do you believe the world deservesexcellence?

Headquartered in London, BSI is the world’s first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.

#LI-MM2

#LI-HYBRID

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate.Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, andengage with our global organization all while having fun doing great work.BSI is a community where everyone can thrive.

If you require any adjustments or accommodations to support your participation, please inform us upon applying.